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Moogsoft Logo
Moogsoft

Moogsoft

6.7 /10
Moogsoft
6.7 /10

What is Moogsoft?

Moogsoft AIOps is a purpose-built software platform optimized to deliver continuous service assurance through its role as a real-time operational System of Engagement for your entire organization. It adds the critical layer of intelligence and integration between performance monitoring and IT Service Management (ITSM) systems to reduce Operational actions by up to 99% of events.

Company Details


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Awards & Recognition

Moogsoft won the following awards in the AIOps category

Moogsoft Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Moogsoft.

81 Likeliness to Recommend

1
Since last award

93 Plan to Renew

67 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Moogsoft?

6% Negative
20% Neutral
74% Positive

Pros

  • Continually Improving Product
  • Efficient Service
  • Includes Product Enhancements
  • Helps Innovate

Cons

  • Under Delivered

Feature Ratings

Average 71

Event & Alert Management Automation

80

Analyze Discovery Data

78

Analyze Activity Data

77

Data Visualization

76

Security Operations Automation

75

Change Control Automation

75

Incident Management Automation

74

Operational Task Automation

71

Problem Management Automation

70

Machine Learning

66

Performance & Capacity Management Automation

65

Vendor Capability Ratings

Average 75

Ease of IT Administration

83

Business Value Created

78

Availability and Quality of Training

77

Vendor Support

76

Ease of Implementation

75

Ease of Data Integration

74

Product Strategy and Rate of Improvement

72

Usability and Intuitiveness

69

Breadth of Features

67

Ease of Customization

67

Quality of Features

65

Moogsoft Reviews

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2021

Automatic correlations, easy to install & Scalable

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Caring

Kaveri S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to understand, but one must know JS, and json

Likeliness to Recommend

8 /10

What differentiates Moogsoft from other similar products?

Its event correlation and situation management features and i think that in the recent updates the gui has been evolved and all the new feature like percona db and Alert rule engine has given moogsoft a distinguished identity out of all other tools in the market.

What is your favorite aspect of this product?

Cookbooks, and bots

What do you dislike most about this product?

MySQL management

What recommendations would you give to someone considering this product?

That they must design the architecture properly before installation. And during installation they must follow all steps accurately.

Pros

  • Unique Features
  • Transparent
  • Helps Innovate
  • Continually Improving Product

Arsalan L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Lack of features

Likeliness to Recommend

3 /10

What differentiates Moogsoft from other similar products?

SaaS solution lacks features compared to other tools int he AIOps space.

What is your favorite aspect of this product?

Nothing highlighted on SaaS was my favorite.

What do you dislike most about this product?

lack of integrations available out of the box

What recommendations would you give to someone considering this product?

Consider the heavy lift that comes with integrations.

Pros

  • Continually Improving Product
  • Caring
  • Saves Time
  • Client's Interest First

Cons

  • Inhibits Innovation
  • Under Delivered
  • Less Transparent

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