Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Jogendra S.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Very useful product, worth of money.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Good video quality, and good screen sharing features.

What is your favorite aspect of this product?

Screen sharing features.

What do you dislike most about this product?

Nothing such, this product is quite good.

What recommendations would you give to someone considering this product?

We can trust this product for privacy.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Saves Time
  • Respectful

Rishabh K.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2026

The Best for the Best

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its seamless integration with Microsoft 365 , combining chat, video meetings, file sharing , and collaboration in one platform. it works especially well for organizations already using Outlook, Sharepoint, and other Microsoft tools.

What is your favorite aspect of this product?

, My favorite aspect of Microsoft Team is how easily it brings messaging, meetings, file sharing, and collaboration together in one place, especially with its seamless microsoft 365 integration.

What do you dislike most about this product?

The interface can feel cluttered at times, and managing multiple chats, channels, and notifications can become overwhelming , especially in larger organization.

What recommendations would you give to someone considering this product?

i'd recommend microsoft team to organizations already using microsoft 365, take time to organize channels, permissions, and notification properly from the start to keep the platform simple and manageable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Inspires Innovation

Partha Protim P.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2026

An Indipensible Enterprise Collaboration Platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Biggest advantage is that it comes bundled with Microsoft 365 license which saves on additional costs. Another advantage is its easy integration with Microsoft apps like Power BI for custom workflows.

What is your favorite aspect of this product?

It works like sharepoint where multiple people/teams can work on excel sheets, word documents, ppts etc. People can work on them simultaneously inside a window.

What do you dislike most about this product?

Microsoft Teams is very resource heavy. Plus the tabs are not well organized with older chats disappearing. The search functionality got a recent update after which we have to click on the search result to go to the required conversation. There is also the occurence of two versions (work, old school) which gets very confusing sometimes.

What recommendations would you give to someone considering this product?

I would receommend Teams for Big enterprises where security and compliance are very important, They come with Teams out of the box. Every Collaboration tool has its own advantages. But Teams stands out because of its integration with Microsoft ecosystem.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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