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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3025 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Rohit J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Perfect collaboration application out there

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integration of various MS features

What is your favorite aspect of this product?

Accessibility to all features of office 365 in one place

What do you dislike most about this product?

Random glitches in notifications and calls

What recommendations would you give to someone considering this product?

To put all MS tools together

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Josh B.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Essential for collaboration in our modern world

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams offers a brilliant platform for open document sharing and collaboration, through instant messaging and video conferencing, which really inspires teamwork and connectivity. There is also options for restrictions on this as well. In addition to this, there is also extra useful options for virtual presence and conferencing such as the “Together mode”.

What is your favorite aspect of this product?

The focus on collaboration and teamwork is my favourite aspect of this product, with multiple different avenues for collaboration through document sharing, screen sharing, video conferencing as well as being able to take control of someone else’s screen (if permitted) to share ideas and truly innovate.

What do you dislike most about this product?

There realistically isn’t really anything I dislike about this product but if I had to say something, it would be the searching for previous messages which is quite restrictive as you can only open specific messages rather than navigate to that point in a conversation. That is my only criticism of this product.

What recommendations would you give to someone considering this product?

I would recommend ensuring you have certain things set up such as SharePoint, Yammer etc. as this adds massively to the experience of Teams and team collaboration through the software. But this software really inspires collaborative thinking and is essential for any business in todays world.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

PIYUSH A.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Microsoft's best product.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

- Covered all features in one product like product management track , channels , meeting , shift scheduling , support management and more.

What is your favorite aspect of this product?

- My favourite thing is that i can schedule the shift for the employee easily . -I can easily schedule and do meetings with customers easily using it and video clarity is awesome. - For product management , we can create channel for individual products and track for the same. - Easy to use - No need to use other software because all is covered in it. - best product for the support department. - Highly secure and trust-able.

What do you dislike most about this product?

-Most of the time it is needed by the IT team, because I can't take control of the customer's system because the outside of the button appears grayout. - Sometimes the software hangs but not every time.

What recommendations would you give to someone considering this product?

- I highly recommend this product to everyone who uses it as it is providing all the features we want for origination and this product is perfect for organisation. - I am using this product to meet customer and I am satisfied with it.

Pros

Helps Innovate
Performance Enhancing
Unique Features
Efficient Service

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Rohit J.

Perfect collaboration application out there

Likeliness to Recommend

Pros

Josh B.

Essential for collaboration in our modern world

Likeliness to Recommend

Pros

PIYUSH A.

Microsoft's best product.

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization