Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Alecsandra V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Put a stop to communication breakdowns

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It offers a simple UI and persistent conversations. The search function is both quick and effective. Microsoft Teams is primarily concentrated on cooperation and team development tools, both of which are quite valuable for corporate communications. Out of a mobility standpoint, MS Teams is incredibly useful because it is available from different devices like laptops, desktops, cell phones, and so on.

What is your favorite aspect of this product?

In our business, Microsoft Teams was utilized for corporate communications through Chats, Phone sessions, and Videoconferences. Microsoft Teams can also be utilized for additional collaboration features such as team group creation and information sharing inside organizations. Microsoft Teams too is linked to sharepoint site, and it's a really handy tool for keeping the whole of our files in a unified team place.

What do you dislike most about this product?

There seems to be a flaw in Microsoft Teams that causes it to drop when in an active call although there is no connectivity problem on either side. Whenever we show our computer display via MS Teams, taskbar vanishes, making it impossible to move across programs. There's also a maximum of 15 PIN conversations per like. This figure must be raised.

What recommendations would you give to someone considering this product?

Microsoft Teams enables successful collaboration at work even when working remotely. It is an excellent cooperation solution. We can also record meetings for future. Its chat functionality of emoticons, GIFs, and replies allows me to communicate and explore in new ways.

Pros

  • Helps Innovate
  • Unique Features
  • Effective Service
  • Fair

Prateek A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Collaborate with Microsoft Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

We are using Microsoft Teams as our daily communication solution. During the pandemic, all of our teams are working remotely and we need the team discussions, presentations, file sharing, etc. MS Teams has done a great job in providing timely team collaboration which saves our time, energy, and cost. Microsoft Teams has all the required features such as file sharing, scree sharing, presentations, chat, recording the sessions, etc.

What is your favorite aspect of this product?

1) Using Microsoft Teams we are now more focused on the work as it increased team flexibility across the locations. 2) Easy team collaboration. 3) We can share files, screen sharing, make calls, etc. 4) Excellent customer support. 5) Nice user interface, no extra training required to use the product.

What do you dislike most about this product?

1) Sometimes the call quality is not up to the mark. 2) Mobile app hung during the discussions. 3) Recording quality needs improvements. 4) Searching the logs and sessions is quite complex and time consuming for most of the users.

What recommendations would you give to someone considering this product?

I highly recommend this solution to everyone.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Warren R.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Complete Software for any business

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is different from similar products because it has all of Microsoft products in one place plus with Microsoft Excel you will have more formulas than Google Sheet. With Microsoft teams I am able to mute a particular group. Microsoft also has alot more emoji which makes it fun when communicating with your team

What is your favorite aspect of this product?

I like that with Microsoft teams i can access everything in one place, Chat, Mail, Files , Calendar etc. I like that the interface is user friendly and intuitive I like that Teams allow me to record my session which is good because As a Team Lead when conducting coaching session with agents who are working from home, we can always go back to the recording if needed.

What do you dislike most about this product?

Well the only thing I dislike about Microsoft Team is that I have to download a document to my computer if i need to make a copy of a document. Before my organization used Google Suite and which Google Sheet/Doc I could easily select Make A Copy and it would open right away and save directly to Google Drive

What recommendations would you give to someone considering this product?

I highly recommend this Microsoft Team. It is the only software your company needs if your coworkers and clients are working remotely. It is excellent for business communications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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