Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Amiya D.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Reliable Tool

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Instant messaging is provided by this application. Users’ can send scheduled messages to other people, start voice and video calls when needed. It provides easy accessibility on mobile and desktop which allows users’ to work and communicate accordingly.

What is your favorite aspect of this product?

One of the best features is document sharing function in this application. Users’ can share their work through this application and does not require any other application for this work. Video and audio quality is excellent without any bugs or errors.

What do you dislike most about this product?

Screen sharing contains errors and bugs which is irritating for the users’. This disrupts the meeting of the users’. The functionalities in mobile application are not user-friendly. The mobile application is not flexible and simple enough for the user to understand and due to this the user face difficulty using it. It does not offer a free trial version.

What recommendations would you give to someone considering this product?

This application allows users’ to communicate in a group, and that includes their messages, voice-messages and video calls. This is a great feature which is not offered by other applications. Users’ when want to interact in a small group, this feature is quiet helpful.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

James C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft Teams, MS Collaborative Conference

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

The platform provides a free access to every Microsoft Account holder and the virtual meeting can be hosted for 100 participants, whereas the paid users have the right to conduct meeting with 300 participants.MS teams has tools and features like internal social networking’s, file storage and Integration of information systems applications.

What is your favorite aspect of this product?

It provides a high standard of customization due to its integration option as MS App Source has brought together the different apps from different fields like sale, project management and inventory etc.

What do you dislike most about this product?

MS Teams consumes storage unnecessarily. The MS Teams software is not flexible, it has limited the flexibility of the team and channels, once you create the team it will not let any changes occur (like adding a new participant), the overall structure of the file management is quite confusing.

What recommendations would you give to someone considering this product?

MS Team has for surely improved itself but it is not ideas for the organizations and individuals depending on videoconferences. Its complexity my get them confuse and increase work load.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Client's Interest First

Alejandro Jose O.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A nice corporate virtual-meeting platform

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It presents the minimum functionalities for this type of needs. It offers corporate integration possibilities that I consider to be superior to its direct competitor google.

What is your favorite aspect of this product?

the facility to share files and to link emails and corporate users to meetings in two clicks.

What do you dislike most about this product?

The learning curve is slow. People with apple have difficulty connecting. When creating small rooms, it is very difficult to configure to be able to make other people rotate through the rooms. External guests often have trouble connecting.

What recommendations would you give to someone considering this product?

It presents the minimum functionalities for this type of needs. It offers corporate integration possibilities that I consider to be superior to its direct competitor google.

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Fair

Cons

  • Commodity Features
  • Less Inspiring

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