Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Jessica N.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

An intuitive tool for conducting online meetings.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has been one of the favorite tool for conferencing in our company. It provides very nice features that are very easy to learn and adopt. Microsoft Teams supports multiple features like video and audio calls, screen sharing, messaging which enables you to communicate effectively. It is intuitive and user-friendly making it easier to use and manage.

What is your favorite aspect of this product?

I like Microsoft Teams as it enables our teams to collaborate with ease from anywhere anytime. It's a brilliant application that has a straightforward implementation process which saves you time. Also, i like how it enables us to schedule meetings and invite people to join regardless of where they are. The quality of the video and audio is always good thus allowing us to chat face to face with clients, coworkers and employers.

What do you dislike most about this product?

Management of Microsoft Teams is quick and easy. Since we started using it, it has been of great help. I sincerely dislike nothing about Microsoft Teams.

What recommendations would you give to someone considering this product?

Conducting online trainings, virtual events and business meetings becomes easy with Microsoft Teams.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

James N.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Most effective tool for business collaboration.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a solid and super amazing platform that makes it easy for teams to collaborate. It is an advanced application that supports great and fantastic features which are quite easy to manage. It has a nice and high definition video quality. It enables me to makes video and audio calls from anywhere anytime.

What is your favorite aspect of this product?

Microsoft Teams is the easiest and amazing tool for conferencing and screen sharing i have ever encountered. Ut enables me and my colleagues to easily collaborate without having any issues and it enables me to share files with others regardless of where you are. It is intuitive and user friendly thus making it simple to get started with. The customer support team is always ready to offer you help when you need them most.

What do you dislike most about this product?

Microsoft Teams integrates with multiple applications which makes it quite simple and easy to manage. It has a very nice and high definition video quality which makes it suitable for conferencing and online training. I like how fast it is to install and set up. Also, sharing files is easy and fast with Microsoft Teams.

What recommendations would you give to someone considering this product?

I recommend Microsoft Teams. It's a brilliant application for conferencing and screen sharing.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Gregory M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Very effective software for team collaboration.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a powerful and very unique application for team collaborations. It is super easy and fast to implement and get started with. It has a very intuitive and user-friendly dashboard which you can customize to your liking. I like how it enables us to schedule meetings, virtual events and online training. It is quick and fast to implement and get started with and the customer service is on another level.

What is your favorite aspect of this product?

In our organization, we use Microsoft Teams to conduct online meetings and it is the best and easiest application we have in our organization. The video quality is amazing which is very very clear. Also, i like the ability to send messages, share files and share screen.

What do you dislike most about this product?

Microsoft Teams is a fantastic and amazing software for team collaboration. We have now used it for more than 4 years and everything about it is super nice.

What recommendations would you give to someone considering this product?

Microsoft Teams is an outstanding product that every company should have. I recommend it to all sizes of businesses, small, medium and large.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Respectful

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