Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Melissa C.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Creative and modern platform

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is straightforward in functionality and easy to navigate. The search capabilities Teams is a step-up compared to other similar products.

What is your favorite aspect of this product?

Teams has a unique feature where you can be in a group call and have everyone sitting in a virtual room. I like the fact I can see more than one face on a screen in a fun setting versus just a bunch of boxes.

What do you dislike most about this product?

The number of Teams one can join can be many. The product has a hidden teams feature which can make those teams not visible, but when you do need to go into one of those hidden teams, it's just the same problem.

What recommendations would you give to someone considering this product?

Consider what files you want in your general channel compared to private or public channels. The general channel is a great starting point for file sharing. Make your channels count as you have a limited amount of them that you can see at any time.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Appreciates Incumbent Status

Tonia T.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Microsoft Teams-Good for communication purposes!

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

In principle, Microsoft groups are only a correspondence application for business. Groups can undoubtedly be coordinated with each Microsoft application out there, which makes it simple to utilize and extremely proficient in sharing documents, particularly from Microsoft 365 biological system. The greatest benefit of Microsoft Teams is the capacity to make/plan gatherings with the schools with practically no obstacles. The video and sound of the gatherings additionally are comparable to the Zoom meeting and additional highlights accessible in the gatherings like recording.

What is your favorite aspect of this product?

Microsoft Teams have presented reconciliations inside the actual application for improved efficiency and a simple work process. There are various applications that are utilized by the organization day to day and adding them to the undertakings list or to some product presently should be possible effectively with a tick in the actual Teams. Project pioneers can now dole out errands while the call will tackle the issue of signing in to the site and adding. This saved a ton of time and expanded our group's exhibition.

What do you dislike most about this product?

The central concern with Microsoft Teams is signing in, particularly assuming a welcome is shipped off a record that isn't your enlisted Microsoft Teams account. For reasons unknown, it typically takes me a few minutes to appropriately sign in to Microsoft Teams. This has never been an issue with Google Meet, Zoom, or different stages, and means I need to plan an additional 5 minutes before any Microsoft Teams call to ensure I'm signed in appropriately. Likewise, in the event that I'm not signed in as expected, my green screen/chromakeyed foundations are not accessible, which makes me look less expert.

What recommendations would you give to someone considering this product?

Take as much time as is needed to become accustomed to it and investigate every one of its highlights. Run test gatherings and meetings and attempt to purposely "break" things so you can investigate on the spot when you're living. In the event that you are searching for a device that can give you video calls, talks, screen sharing, and surveys then you can go for Microsoft groups since it is exceptionally simple to utilize contrasted with skype. Additionally, it takes less memory than different devices.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Praveen S.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Very easy to use and flexible

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams provides everything you need for messaging, conferencing, and file sharing

What is your favorite aspect of this product?

Integration into my email and in general with windows is the best part

What do you dislike most about this product?

There is nothing that i do not like about the product

What recommendations would you give to someone considering this product?

I would recommend this product but if you would like to consider other vendors do your research

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service

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