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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3035 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Julie F.

Role: Sales Marketing
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Not reliable, which makes work difficult

Likeliness to Recommend

4 /10

What differentiates Microsoft Teams from other similar products?

Other products I have used seem to actually work. Teams, on the other had, stands apart in being incredibly fussy and unreliable.

What is your favorite aspect of this product?

I appreciate that my status on Teams ties into my Outlook calendar, so when I have a meeting scheduled, Teams automatically shows me as unavailable for that time period.

What do you dislike most about this product?

It's unreliable and inconsistent. Video quality is always poor, despite the fact that I do have high speed internet. Chat and video, which is CRUCIAL for our remote workers, is very unreliable. Calls don't ring through, texts messages do not show up, I get errors when trying to send attachments in the chat window, etc. VERY frustrating and makes work more difficult. Never had any of these issues when the pandemic first started, and we were using Skype.

What recommendations would you give to someone considering this product?

Don't. Unless it's a free option as part of a larger package, and you don't need reliable communication between remote workers.

Pros

Includes Product Enhancements
Appreciates Incumbent Status
Security Protects

Cons

Less Reliable
Inhibits Innovation
Slower Product Innovation

Adam H.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Impressive integration with 365 services

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integrates automatically with 365/Azure/Sharepoint

What is your favorite aspect of this product?

Easy to setup

What do you dislike most about this product?

No texting capability for Teams phones

What recommendations would you give to someone considering this product?

Check out the free trial of 365 / Teams and see if it works for your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Faiyaz M.

Role: Public Sector
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2024

Operating a team is so much easy with MS Teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It is different because it offer all the solution at once in a compact form. When operating a team or class , I don't had to setup any extra software.

What is your favorite aspect of this product?

I love using Microsoft team because as a instructor, I had to do so many meetings and had to track classes. It has become easy with Microsoft teams. This is my favourite feature

What do you dislike most about this product?

If we get Ai powered feature in Microsoft Team, that would be more easy for a user like me. I missed this feature at Teams.

What recommendations would you give to someone considering this product?

Please give a try on this tool, you will not regret and you will become a permanent member of it.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Effective Service

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Julie F.

Not reliable, which makes work difficult

Likeliness to Recommend

Pros

Cons

Adam H.

Impressive integration with 365 services

Likeliness to Recommend

Pros

Faiyaz M.

Operating a team is so much easy with MS Teams

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization