Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Natasha Kiara E.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Simple workflow and easy to use!

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Ease of use

What is your favorite aspect of this product?

Simplicity and easy work flow

What do you dislike most about this product?

Sometimes the diary function

What recommendations would you give to someone considering this product?

Using it for team meetings across offices and businesses

Pros

  • Respectful
  • Trustworthy
  • Efficient Service
  • Caring
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Fantastic product!

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Laura B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Microsoft Teams has everything in one place

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

With Teams, I can quickly and easily do all of my daily tasks. Messages and phone conversations with my professional connections are simple and quick. Participants have their calendars updated with the invitation, and all of our team meetings and regular scrum calls are coordinated in Teams. Additionally, fifteen minutes before to the commencement of the meeting, they will get reminders through Microsoft Outlook with alerts. Whiteboard (to note down everyone's assignments) and Mentimeter (to create surveys and questionnaires) are just two of the many helpful tools that complement MS Teams and make our meetings more engaging and fruitful.

What is your favorite aspect of this product?

Teams' greatest strength is as an excellent platform for teamwork. There are a lot of functions that I utilize frequently. Messages, links to files, creating groups of relevant people, scheduling meetings, setting up alerts for leave tracking, screen sharing during scrum calls, audio and video calls, recording sessions with transcripts, and so on are all easily accessible. Sharepoint also stores the recordings for future reference. Along with a user interface that is both familiar and intuitive, it features strong integration capabilities with other Microsoft products such as Word, Outlook, OneDrive, SharePoint, and more.

What do you dislike most about this product?

It takes a long time for the conversations to be updated if the system is restarted and Teams is configured to start up automatically, something I've seen when Microsoft Teams was upgraded from its Classic edition. The prior Classic edition did not have this problem.

What recommendations would you give to someone considering this product?

The corporate world, with its emphasis on teamwork and communication with both internal and external clients, is an ideal setting for this kind of work. Any conference that requires screen sharing, video conferencing, or even just voice calls will benefit greatly from this application. You may also use it to make calls to other countries. Due to the lack of necessity for close cooperation amongst team members, it is less appropriate for use in settings with a small number of workers.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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