What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Ron T.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Not my favorite software to use - but does the job

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Most are used to and prefer Zoom. Teams is fine for instant messaging but when you get the random rep that will schedule a meeting using Teams instead of Zoom, its a lesser experience. The buttons and layout are not user-friendly. Sharing docs on Teams is also not a smooth process. Would prefer to use another software but this is the one we have in place and are forced to use.

What is your favorite aspect of this product?

The chat and quick call feature to colleagues is good. Its also easy to set up a group call without the need to find someone else or look for their phone number. The background pictures for video is also a lot better than Zooms.

What do you dislike most about this product?

Sharing documents on teams is not user-friendly at all. Its very frustrating and most will work on it for a few minutes before they can send it through.

What recommendations would you give to someone considering this product?

Its good for internal use. Not ideal for use with prospects. Id say go for Zoom or product demonstrations but internally meetings Teams works fine.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Caring

Sara W.

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Dedicated team chat and collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Inviting people to conversations using @. Any audios, videos, and screen sharing presented during a meeting can be recorded and viewed later

What is your favorite aspect of this product?

Accessing and sharing files within the tool's interface. Connecting with teammates in real-time. Supports integration with many third-party apps.

What do you dislike most about this product?

It will take some time to get well-versed with the functionality of Microsoft Teams. It's quite possible to create multiple teams with a similar name which is confusing.

What recommendations would you give to someone considering this product?

Finding it difficult to collaborate with your team effectively? Switch to Microsoft Teams today

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oliur R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best easy to use communication tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I like how workgroups can be formed, each with its own set of channels and information shared via Sharepoint. What I like best about teams is the ease of communication it provides to work teams, the simplicity with which meetings or calls can be created, and the ability to add participants without having to make so many movements. I also like the activity feed that it provides, which is very useful and lets me know what's going on just by looking at it. Also, when we have multiple language speakers on the call, the language translation feature comes in handy.. This one-of-a-kind feature makes it more useful and productive.

What is your favorite aspect of this product?

Teams has been one of my favorite tools for on-the-go communication. It provides chat, audio and video calls, screen sharing, calendar management, and other features. Sharing files with groups and chats with real-time collaboration are also fantastic features of Teams. If the internet connection is strong and stable, the video call quality is excellent. It is simple and effective to manage a team of coworkers remotely.

What do you dislike most about this product?

I haven't had any major problems with teams. If your internet connection is strong enough, it works well. However, I have recently been reported for the high amount of bandwidth required for a decent quality audio or video call; in that case, I would like to see teams optmized for midium quality connections. Teams, on the other hand, is a fantastic tool that can easily replace your current communication tool.

What recommendations would you give to someone considering this product?

Team is recommended from the side because it is one of the best in the market with all of the features it provides. It can be a good option for increasing productivity at work and making communication easier. Their customer service is also excellent. They also provide a monthly webcast, which is a free training with an instructor. They also have a team blog, which is useful for staying up to date on new features and other information. When compared to other softwares in the same category, teams is a very effective and efficient all-in-one business communication tool.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Saves Time

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