What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Anjali T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

"Awesome product for professionals"

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I saw the value of Teams when we were able to access any files, communicate with fellow teams, and so on. It provides you with the option of having a digital workspace. It also works great with Outlook.

What is your favorite aspect of this product?

What I appreciate best about teams is how easy it makes it for work teams to communicate, how simple it is to create meetings or spontaneous calls, and how easy it is to add members without having to make a lot of moves. Apart from the issue of communication, I like that work groups can be formed, each with their own communication channels and information shared via SharePoint; this substantially simplifies the organisation of work and the individuals responsible for completing certain tasks.

What do you dislike most about this product?

Sometimes, rather than improving the programme, updates make it worse by removing useful options or, in the worst-case scenario, removing basic options from use. While it is true that these options will be placed or fixed in future updates, it is quite annoying to start the day not knowing how to use teams because options have been moved or removed. Another thing I didn't like is that it uses too much RAM on some machines, making it hard to use, albeit I've only observed this on PCs with limited resources.

What recommendations would you give to someone considering this product?

I would recommend it because it is a really valuable tool for improving communication in work contexts, particularly in these times where virtuality has become a crucial aspect of business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Saves Time

Jeevitha C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Microsoft Teams- the best collaboration tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I don't find any product as integrated and collaborative as Microsoft Teams. This is not just an email tool; it's a collaborative tool for team meetings, team connections, and video conferencing.

What is your favorite aspect of this product?

I have been using this since I started working virtually and it doesn't seem like we are missing out on team building and team engagement because this product has made it all happen. The enhanced functionalities allow us to connect regularly, share reports and set up video-conference easily.

What do you dislike most about this product?

Sometimes, there is some sort of distortion during calls at times. This is the only thing that I dislike about this product.

What recommendations would you give to someone considering this product?

I would say that Microsoft has always provided the best solutions for its users and it is one of them. It is user-friendly, easy to use, and very convenient. If you are looking for the best-integrated product, then go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Muhammad Jybran W.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The level of collaboration and video features Teams provides extensive features which others do not have. This makes teams stands out from the rest.

What is your favorite aspect of this product?

Collaboration and Video Conferencing with features such a presenter view etc.

What do you dislike most about this product?

For start it may seem complex once you get to know the exact purpose then its a smooth sail.

What recommendations would you give to someone considering this product?

It is an all in one tool. With 0365 collaboration provides the true essence of remote working.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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