What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Trustworthy

Tushar M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Versatile collaboration tool.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out with its deep integration with Office 365, and offers seamless collaboration, document sharing, and real-time editing. It’s features are extensive and there are various customization options, robust security, and integration with third-party applications.

What is your favorite aspect of this product?

My favourite aspect of Microsoft teams is seamless integration with Office 365 productivity tools.

What do you dislike most about this product?

It’s good always , but sometimes there is Occasional glitches in audio/video calls and complexity in navigating channels, especially for new users.

What recommendations would you give to someone considering this product?

I’ll Ensure thorough training for users, plan organization-wide adoption strategies, and customize settings to match specific team workflows for optimal usage.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Neelam V.

  • Role: C-Level
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Intuitive interface, but could use more advanced

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams distinguishes itself from other collaboration and communication platforms through several key differentiators: Deep Integration with Microsoft 365: Teams is seamlessly integrated with Microsoft 365 (formerly Office 365), providing direct access to widely used applications like Word, Excel, PowerPoint, and OneNote within the Teams interface. This integration enhances productivity by allowing users to collaborate on documents without leaving the Teams environment. Comprehensive Communication Features: Teams offers a robust set of communication tools, including chat, video meetings, and voice calls, all within a single applicat

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its deep integration with Microsoft 365. This feature streamlines workflows by allowing users to collaborate on documents, spreadsheets, and presentations in real-time without needing to switch between different apps. The convenience of having these tools readily accessible within one platform can significantly boost productivity and collaboration efficiency, making it easier for teams to stay connected and work together effectively, regardless of their physical location.

What do you dislike most about this product?

One aspect of Microsoft Teams that some users find challenging is its complexity and sometimes overwhelming interface. With its extensive functionality comes a steep learning curve for new users. Navigating through numerous features, settings, and integrations can be daunting, making it difficult for some to quickly find what they need or optimize their use of the platform for their specific workflows. This complexity can lead to underutilization of potentially valuable features or frustration among users who prefer a more streamlined, intuitive user experience.

What recommendations would you give to someone considering this product?

Start with Training: Given the complexity and the rich feature set of Microsoft Teams, investing time in training and tutorials at the outset can greatly enhance your understanding and utilization of the platform. Microsoft offers a variety of resources, from online guides to video tutorials. Plan Your Implementation: Before rolling out Teams across your organization, plan your implementation strategy. Consider how Teams fits into your existing workflows and how it can replace or integrate with current tools. Setting up Teams channels, deciding on naming conventions, and understanding privacy settings are crucial steps.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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