What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Ashita B.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Teams let's teams grow

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's a brilliant audio and video conferencing tool/platform allowing people to connect globally from anywhere at anytime maintaining the business continuity.

What is your favorite aspect of this product?

It's various features to integrate seamlessly with Microsoft 360 and other microsoft products allowing cost saving, faster to get work done, locate files, interact with teams etc

What do you dislike most about this product?

It doesn't provide the breakout rooms functionality and utilises high bandwidth sometimes.

What recommendations would you give to someone considering this product?

It's a brilliant product to implement to have a greater visibility across teams, easily interact and talk

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ojo E.

  • Role: Finance
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Simple and powerful tool for virtual meetings

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams is tightly integrated with apps like Outlook, Word, Excel, SharePoint, and OneDrive It combines chat, video conferencing, file sharing, task management, and app integration in one place, reducing the need to juggle multiple tools. Teams meetings offer robust features like live captions, breakout rooms, whiteboarding, and meeting recording Teams allows users to organize communication in channels for different projects or departments, which is more structured than Slack’s looser approach.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365 apps. Being able to collaborate on Word, Excel, or PowerPoint documents in real time

What do you dislike most about this product?

Navigating between chats, channels, meetings, and files can feel overwhelming

What recommendations would you give to someone considering this product?

Customize notifications to avoid overload, and encourage teammates to use status update Training new users on how to use the software and navigate through it Consider time to structure teams and channels well

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Respectful

SHARVANI P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Makes working with a remote team much easier

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

What really makes it different is how everything’s connected in one place. I can chat, join meetings, and work on documents without switching between apps. The way it organizes conversations into channels is super helpful, especially when working on multiple projects. It feels more structured than some other tools I’ve used, and it’s great for staying in sync with the team. It just makes remote work a lot smoother and saves time.

What is your favorite aspect of this product?

I really like how easy it is to jump on a quick call or meeting without any hassle. The chat feature is super handy too. It feels like texting but with the option to instantly switch to a video call if needed. I also love how files and conversations stay organized within each channel, so I don’t have to dig through emails or folders to find what I need. It just makes teamwork feel more connected and less chaotic.

What do you dislike most about this product?

Sometimes it feels a bit slow or clunky, especially when starting up or switching between chats, teams, or tabs. The search function could definitely be improved because it doesn’t always pull up the exact message or file I’m trying to find, even when I know the keywords. Notifications can also get overwhelming if you're part of multiple channels or teams, and it’s easy to miss something important. It would be great to have more options to customize alerts and make the interface easier to navigate.

What recommendations would you give to someone considering this product?

If you're considering this product, I’d recommend diving into the organizational features like channels and tabs to get the most out of it. It’s great for team collaboration, but you’ll get better results if you set up your workspace efficiently. Also, take the time to customize your notifications so you don't get overwhelmed. If you're already using Microsoft 365 tools, the integration will make your workflow much smoother. Just be aware that it might take a bit of time to get used to the interface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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