What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Reliable
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Calendars
File Sharing Collaboration
Mobile App
Employee Engagement
Task Management
Employee Directory
Document Management
Virtual Offices
Networked Enterprise
Workflow & Approvals
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Web and Video Conferencing - Enterprise
Score 8.8
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Business Instant Messaging - Enterprise
Score 8.8
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Microsoft Teams Reviews
Agustina C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Connecting People in a Hybrid World
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is distinguished by unique features that make it stand out among similar programs. First, its native integration with other Microsoft 365 applications allows for exceptional fluidity when working with Word, Excel and OneNote, which saves time and removes barriers. Second, the “Channel” feature allows the creation of organized spaces for different projects or topics, enhancing focus and targeted collaboration among team members
What is your favorite aspect of this product?
Its robust video conferencing functionality enables smooth interactions, offering features such as blurred backgrounds and real-time captioning, which add significant value to our virtual meetings. I like that it enables everything from meetings to project management, transforming the way we collaborate on a daily basis.I use Microsoft Teams in my organization to facilitate collaboration and communication between teams, especially in a work environment that has adopted a hybrid model
What do you dislike most about this product?
I noticed that notifications can become repetitive, which can be distracting rather than helpful.
What recommendations would you give to someone considering this product?
My experience with Microsoft Teams has been, overall, very positive. It has transformed the way we collaborate, facilitating more effective and faster communication. The tools it provides, from messaging to video conferencing, have become indispensable in our day-to-day operations
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Naveen Kumar C.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2025
A versatile collaboration hub
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams differentiates itself from other collaboration platforms like Slack primarily through its tight integration with the Microsoft 365 suite, offering seamless collaboration and document sharing. It also excels in features like meeting transcription and AI-powered enhancements. Here's a more detailed look at what sets Teams apart: 1. Microsoft 365 Integration: Teams is a central hub for communication and collaboration within the Microsoft 365 ecosystem. It seamlessly integrates with apps like Word, Excel, PowerPoint, OneDrive, and SharePoint, allowing users to work with files directly within Teams.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its centralized communication and collaboration hub. It brings together chat, video meetings, file sharing, and app integration in one place, streamlining how teams communicate and work together. This allows for improved productivity and efficiency by reducing the need to switch between multiple applications.
What recommendations would you give to someone considering this product?
Microsoft Teams, recommendations focus on effective setup, use, and integration. Start by establishing clear naming conventions for teams and channels, and understand the different team types (e.g., private for sensitive info). Utilize the various features like chat, file sharing, and meetings effectively, and consider integrating with other Microsoft 365 apps for a streamlined workflow. Don't forget to explore features like notifications, mentions, and task management within Planner for enhanced collaboration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ssewannonda K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Favorite Video Conferencing Software
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It easy to use and navigate
What is your favorite aspect of this product?
Calls are end to end encrypted
What do you dislike most about this product?
I have no problem at all
What recommendations would you give to someone considering this product?
It is a worthy software to use in Video Conferencing
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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