What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Agustina C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Connecting People in a Hybrid World

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is distinguished by unique features that make it stand out among similar programs. First, its native integration with other Microsoft 365 applications allows for exceptional fluidity when working with Word, Excel and OneNote, which saves time and removes barriers. Second, the “Channel” feature allows the creation of organized spaces for different projects or topics, enhancing focus and targeted collaboration among team members

What is your favorite aspect of this product?

Its robust video conferencing functionality enables smooth interactions, offering features such as blurred backgrounds and real-time captioning, which add significant value to our virtual meetings. I like that it enables everything from meetings to project management, transforming the way we collaborate on a daily basis.I use Microsoft Teams in my organization to facilitate collaboration and communication between teams, especially in a work environment that has adopted a hybrid model

What do you dislike most about this product?

I noticed that notifications can become repetitive, which can be distracting rather than helpful.

What recommendations would you give to someone considering this product?

My experience with Microsoft Teams has been, overall, very positive. It has transformed the way we collaborate, facilitating more effective and faster communication. The tools it provides, from messaging to video conferencing, have become indispensable in our day-to-day operations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Naveen Kumar C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

A versatile collaboration hub

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams differentiates itself from other collaboration platforms like Slack primarily through its tight integration with the Microsoft 365 suite, offering seamless collaboration and document sharing. It also excels in features like meeting transcription and AI-powered enhancements. Here's a more detailed look at what sets Teams apart: 1. Microsoft 365 Integration: Teams is a central hub for communication and collaboration within the Microsoft 365 ecosystem. It seamlessly integrates with apps like Word, Excel, PowerPoint, OneDrive, and SharePoint, allowing users to work with files directly within Teams.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its centralized communication and collaboration hub. It brings together chat, video meetings, file sharing, and app integration in one place, streamlining how teams communicate and work together. This allows for improved productivity and efficiency by reducing the need to switch between multiple applications.

What recommendations would you give to someone considering this product?

Microsoft Teams, recommendations focus on effective setup, use, and integration. Start by establishing clear naming conventions for teams and channels, and understand the different team types (e.g., private for sensitive info). Utilize the various features like chat, file sharing, and meetings effectively, and consider integrating with other Microsoft 365 apps for a streamlined workflow. Don't forget to explore features like notifications, mentions, and task management within Planner for enhanced collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ssewannonda K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Favorite Video Conferencing Software

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It easy to use and navigate

What is your favorite aspect of this product?

Calls are end to end encrypted

What do you dislike most about this product?

I have no problem at all

What recommendations would you give to someone considering this product?

It is a worthy software to use in Video Conferencing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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