Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

85

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Analytics Reporting

80

Third-Party Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

79

Microsoft Teams Reviews

Alan A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Important for Distant Workforces

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams not just allows us to conduct group conferences, and internally and externally training sessions, but it also allows us to monitor who joins those conferences and for how long. I like being allowed to instantly and readily access "attendance" details. The connection with Outlook is excellent. We can also view our Outlook calendar using teams, allowing it simple to verify accessibility for organizing other sessions. Teams is an excellent solution for keeping groups linked via chat, video and audio conversations, meetings, and a file repository. It competes with Slack and might outperform it in an MS-based setting.

What is your favorite aspect of this product?

The most helpful feature of Teams is its automated interaction with other Microsoft products, like as Outlook, which allows Teams sessions to be scheduled directly from Outlook Scheduler. I'd also remark that it is positioned for significant development and has a great capacity to become significantly more effective. The Voice Calls function well, with no discernible background noise or sound lagging or pauses. Video Call goes well and has a high quality. There are other customization options, like changing the setting of the video meetings to a new environment. Teams is mostly used for video conferences and the chatting feature.

What do you dislike most about this product?

The worst part about Teams is that we can't give someone else the "ownership" of Teams events. So, if the host becomes unexpectedly absent, no one may host the meeting in their place. The User interface is not particularly clear and takes some getting accustomed to, also after a period, it's difficult to recall where everything is.

What recommendations would you give to someone considering this product?

Give it your best shot at acclimating to it and discovering all of its functions. Conduct a few test conferences and events, and attempt to "break" something at times so you can fix it on the fly while you're online.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Relishiya T.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Teams for best video conferencing experience

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is an enterprise level communication management tool easy to integrate and work with many applications! Good quality of audio and video conferencing! Secure data and file storage and retrieval. having a good storage capacity! All functionalities are integrated in a single video conferencing application which enables an enterprise to survive with a single application for multiple purposes

What is your favorite aspect of this product?

Having a secure and good quality of video conferencing! Able to do instant messaging and facilities to enable raise hand options, mute and videos on and off functions during video conferencing!! Can easily access the peer’s screen if required!! It also works as a directory of employees within a single organization

What do you dislike most about this product?

Almost all the functionalities in teams are secure and good enough to handle multiple functions! Sometimes the web application consumes more time to load and work compared to desktop applications

What recommendations would you give to someone considering this product?

I would recommend microsoft teams for an organization who maintains necessary security and authenticity within the organization, employees and also for data storage and sharing! Best tool for remote work and communication! This application made everything simple and easy when it comes to work from home and communicate

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Romain O.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Essential service for teleworking

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams is a simple to use service with easy to connect functionality.

What is your favorite aspect of this product?

What I like most about Microsoft teams is the ease of interaction with other members of the same network.

What do you dislike most about this product?

the application is slow at times, with very little functionality on the mobile version.

What recommendations would you give to someone considering this product?

I recommend it to anyone who wants to easily interact with their work environment without using a computer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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