Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

85

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Analytics Reporting

80

Third-Party Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

79

Microsoft Teams Reviews

Antonio G.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Excellent platform for internal communications.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

This application enables the workplace to conduct much more efficient and open group interactions, as well as making talks more relaxed and less rushed. Microsoft Teams is assisting us with collaboration on a scale and convenience we had not before envisaged; this is a single tool that addresses numerous organizational demands and, most significantly, operates all of the time. Microsoft Teams provides a platform for organizations and enterprises to work and communicate remotely. I can communicate with my coworkers by phone or video conference whether I am in the office or working from home.

What is your favorite aspect of this product?

Allows for internal and external collaboration, instant messaging, audio/video conferencing, file sharing, and the formation of groups with specified user rights. Teams works easily with other Microsoft products like as Office and Outlook, and the user experience is simple and straightforward. Microsoft Teams has so many features that I really appreciate; it's incredibly easy to identify individuals to connect with and maintain track of earlier discussions. Because I have a lot of communications, any unread messages that I can comprehend will be highlighted black so you know there are pending messages to read.

What do you dislike most about this product?

The number of individuals on screen with a camera looks to be limited in video conferencing; Microsoft may increase this in the future. I've noticed one disadvantage that I believe could pose a security risk: anyone within an organization can create a team, and I believe that creating unnecessary teams could eat up a lot of storage space. To combat this, I believe organizations should have a procedure in place to prevent people from creating multiple teams.

What recommendations would you give to someone considering this product?

You can use Microsoft Teams to solve the challenges of virtual meetings, whether we are in the office or outside, and we can link project team members and the complete organizational hierarchy available in teams. With Microsoft Teams, file sharing, screen sharing, and voice video calling have all become extremely simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Manoj M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Microsoft Teams - For better collaboration

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

MS Teams has the best user interface when it comes to usability. Microsoft has considered enhancing the user experience and they have succeeded in it by making Teams a vest and useful app for team collaboration during the pandemic times.

What is your favorite aspect of this product?

The AI avatar feature which was introduced as an early access feature was good. It kind of made the team collaborations fun and engaging.

What do you dislike most about this product?

The notifications needs to be integrated within the app instead of making it pop out as a separate window which annoys me while multitasking

What recommendations would you give to someone considering this product?

I would advise to definitely consider this product if you want to bring more fun and engageent in the team.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Adam F.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Exceptional Solution Empowering Productive Teams!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams enhances business productivity and collaboration. The vast range of integrations with both the Microsoft product ecosystem (e.g., Microsoft To-Do & Outlook) plus the additional external third-party platforms (such as PowerBi, Sociabble, and the FT to name just a few) mean users can work on a range of tasks from one place.

What is your favorite aspect of this product?

One of my favourites is the ability to "rollback" a shared document to a previous version. When working with large teams, individuals can accidentally change or delete something important. With Microsoft Teams, the owner of the document can easily refresh the impacted file to go back to the previous update(s). MS Teams has also got some great video conferencing features - from dynamic backgrounds to The Sim's-like avatars. While not business-critical, they allow camera-shy members of the team to have a virtual presence - rather than just a circle with their initials which feels more impersonal.

What do you dislike most about this product?

Broadly speaking, Microsoft Teams does everything it needs to do, well. There is the occasional issues with contact status availability not updating in real-time (e.g., showing as online when they are offline) but this isn't a consistent and regular problem nor does it have much of an impact on cross-personnel productivity.

What recommendations would you give to someone considering this product?

As with any solution, it's important to scope your businessness requirements. Microsoft Teams is not cheap and the more advanced features come at a premium. Is the platform worth it? Most definitely. But, not all organisations have the financial flexibility to accommodate.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Saves Time

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