Microsoft Corporation

Microsoft Dynamics 365 Sales (CRM) Professional

7.9 /10

What is Microsoft Dynamics 365 Sales (CRM) Professional?

Dynamics 365 Sales, Professional, helps you close more deals by knowing your customers better and having sales information readily available to make informed decisions faster.

Company Details

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Microsoft Dynamics 365 Sales (CRM) Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales (CRM) Professional.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales (CRM) Professional?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Helps Innovate
Performance Enhancing

Feature Ratings

Average 82

Customer Service Management

Lead Management

Sales Management

Analytics and Reporting

Activity and Workflow Management

Collaboration

Marketing Management

Account and Contact Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 79

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Microsoft Dynamics 365 Sales (CRM) Professional Reviews

Maisha R.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Great Product and nice reporting

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?

Great Sales lead creations skills

What is your favorite aspect of this product?

Sales funnel and campaigns

What do you dislike most about this product?

reporting integration breaks

What recommendations would you give to someone considering this product?

Good product for sales funnel and campaigns

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nadeemur Rehman C.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Great CRM tool with good reporting & intergration

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?

Integration is the stand out differentiator

What is your favorite aspect of this product?

Reporting library for report builder

What do you dislike most about this product?

Campaign management

What recommendations would you give to someone considering this product?

Great tool for Sales leads creation and nurturing

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dilip K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Promising Product

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?

This is the great product I have come across for the CRM management and it has proved its worth in the market. Very well designed and established product. I can easily recommend to use this product without looking back. Always can Trust Microsoft.

What is your favorite aspect of this product?

1. Mainly the cloud integration and able to use Microsoft resource is a Huge plus. 2. Job scheduling and sequencing is so smooth. 3. Outstanding customer support. 4. A lot of Seamless Automation.

What do you dislike most about this product?

1. Main drawback is we cant work on mobiles while using this product. This has to be taken care. 2. Smooth process of secondary modules installation can be improved.

What recommendations would you give to someone considering this product?

I would say you can blindly trust Microsoft and go for the product.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Acts with Integrity

Cons

Leverages Incumbent Status

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Microsoft Dynamics 365 Sales (CRM) Professional

What is Microsoft Dynamics 365 Sales (CRM) Professional?

Company Details

Need Assistance?

Microsoft Dynamics 365 Sales (CRM) Professional Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales (CRM) Professional?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Microsoft Dynamics 365 Sales (CRM) Professional Reviews

Maisha R.

Great Product and nice reporting

Likeliness to Recommend

Pros

Nadeemur Rehman C.

Great CRM tool with good reporting & intergration

Likeliness to Recommend

Pros

Dilip K.

Promising Product

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Dynamics 365 Sales (CRM) Professional Comparisons

HubSpot Sales Hub

Pipedrive

Zoho CRM

SugarCRM

Sage CRM

Salesforce Sales Cloud Professional

1
Since last award

1
Since last award

Feature Ratings

Customer Service Management

Lead Management

Sales Management

Analytics and Reporting

Activity and Workflow Management

Collaboration

Marketing Management

Account and Contact Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support