Microsoft Dynamics 365 ERP
7.5 / 10

What is Microsoft Dynamics 365 ERP?

Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

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Awards & Recognition

Microsoft Dynamics 365 ERP won the following awards in the Supply Chain Management category

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Microsoft Dynamics 365 ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 ERP.

84 Likeliness to Recommend

91 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 ERP?

9% Negative
1% Neutral
90% Positive

Pros

  • Respectful
  • Trustworthy
  • Security Protects
  • Fair

Feature Ratings

Average 81

Inventory Management

87

Shipping Management

84

Order Management

83

Supplier Management

83

Returns Management

81

Procurement Management

80

Forecasting and Planning

80

Warehouse Management

78

Customer Service

75

Demand Planning

75

Manufacturing Planning and Production

75

Vendor Capability Ratings

Average 77

Ease of IT Administration

98

Ease of Implementation

94

Quality of Features

91

Business Value Created

88

Product Strategy and Rate of Improvement

88

Availability and Quality of Training

87

Ease of Customization

87

Ease of Data Integration

87

Vendor Support

87

Usability and Intuitiveness

85

Breadth of Features

81

Microsoft Dynamics 365 ERP Reviews

Candy L.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2023

easy to use

Likeliness to Recommend

8 / 10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Good tool, user-friendly

What is your favorite aspect of this product?

Improve efficiency

What do you dislike most about this product?

Based on company budget

What recommendations would you give to someone considering this product?

Worth system to invest

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nishtha G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use, amazing capabilities

Likeliness to Recommend

10 / 10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Microsoft Dynamics 365 is easy to use and a great job has been done on documentation and regular updates on new/existing features. Any other ERP does not provide this detailed explanation of its features

What is your favorite aspect of this product?

Analytical reporting and customizations that can be done to match the industry standards.

What do you dislike most about this product?

Since it is cloud based, it will always require a stable internet connection. Some small scale businesses do not have that which can hamper entering data or creating sales order/purchase orders etc.

What recommendations would you give to someone considering this product?

I would highly recommend this product because it solves problems for every business out there - large businesses, mid-sized ones or even family owned small scale businesses

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Louis B.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Successful SCM calls for qualified personnel

Likeliness to Recommend

9 / 10

What differentiates Microsoft Dynamics 365 ERP from other similar products?

Because it makes managing certain business functions like finance, sales, accounting, marketing, operations, and customer services so simple, that's why this software is excellent. I always go with this software to create contacts and accounts faster and easier.

What is your favorite aspect of this product?

I adore how the platform arranges the data; it has been helpful in all of our professional endeavors, particularly in the areas of sales, marketing, and customer service. Additionally, it works well with other programs. Its graphical user interface, which is backed by Microsoft and protects data through encryption, has a lot of user-friendly features.

What do you dislike most about this product?

I don't like the limited customization options, particularly for the financial reports. Organizing and exporting comprehensive data in ways that best meet our unique needs can be very difficult. We had to acquire an add-on reporting package as a result of this.

What recommendations would you give to someone considering this product?

If you've never used this tool, you could find it very difficult to use at first but after some time you'll love it. It has everything you needed for your organization to run effectively in complex situations.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

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