Mediafly Coach360 Logo
Mediafly Coach360 Logo
Mediafly Inc

Mediafly Coach360

8.1 /10
Category
Mediafly Coach360
8.1 /10

What is Mediafly Coach360?

Mediafly Coach360 (formerly ExecVision) is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. Extract actionable insights from customer-facing conversations and use them to make better decisions, coach your teams, drive behavior change, and ultimately, generate more revenue.

Company Details


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Awards & Recognition

Mediafly Coach360 won the following awards in the Conversation Intelligence category

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Mediafly Coach360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mediafly Coach360.

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mediafly Coach360?

0% Negative
11% Neutral
89% Positive

Pros

  • Respectful
  • Fair
  • Client's Interest First
  • Transparent

Feature Ratings

Average 84

Role-Based Access

90

Call Recording

89

Application Integration

88

Conversation Coaching

86

Mobile Support

85

Manager Annotation and Feedback

84

Call Analytics

84

Dashboards and Reporting

84

Audio Transcription

81

Artificial Intelligence Engine

81

Vendor Capability Ratings

Average 85

Ease of Implementation

97

Ease of IT Administration

97

Breadth of Features

89

Ease of Data Integration

89

Quality of Features

89

Product Strategy and Rate of Improvement

88

Availability and Quality of Training

86

Ease of Customization

86

Usability and Intuitiveness

85

Vendor Support

84

Business Value Created

82

Mediafly Coach360 Reviews

Chad S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Overall a great product that delivers value

Likeliness to Recommend

8 /10

What differentiates Mediafly Coach360 from other similar products?

I have not evaluated other products in the space very closely. But from what I can see it is on par with the other options

What is your favorite aspect of this product?

The call scoring and asynchronous coaching capabilities are fantastic

What do you dislike most about this product?

There's nothing I strongly dislike about this product

What recommendations would you give to someone considering this product?

Take the time to think through how you will benefit from the product, how your team will use it, how you will set it up. Establish metrics for use ahead of time. Let your reps weigh in on it.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Sizwe M.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

I love giving reviews on best products

Likeliness to Recommend

6 /10

What differentiates Mediafly Coach360 from other similar products?

I've never used any of them before

What is your favorite aspect of this product?

Call monitoring and validation evaluation

What do you dislike most about this product?

Nothing just that we don't have access to it in Africa

What recommendations would you give to someone considering this product?

The best and easiest to use

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service

Justin J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Love the product, simple and easy to use

Likeliness to Recommend

10 /10

What differentiates Mediafly Coach360 from other similar products?

Ease of use and intuitive features

What is your favorite aspect of this product?

Automated analysis

What do you dislike most about this product?

Nothing really, big fan

What recommendations would you give to someone considering this product?

spend the time setting it up and creating accurate preferences

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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