Matomo Customer Reviews 2024

Matomo

7.9 /10

What is Matomo?

Matomo is the leading open-source web analytics platform, used on over 1.4 million websites in over 190 countries. Matomo values privacy protection, 100% data ownership and no data sampling. Designed to give you the most conclusive insights with a complete range of features such as heat-maps, sessions recordings, goals, form analytics, ecommerce and funnels matomo provides real time updates on the details of your visitors; has goal conversion tracking to track business objectives; event tracking to identify and measure interaction of the user with your website; and A/B testing which helps you optimise your website campaigns by experimenting and running A/B tests.

Company Details

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Matomo Ratings

Real user data aggregated to summarize the product performance and customer experience.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Matomo?

0% Negative

8% Neutral

92% Positive

Pros

Reliable
Trustworthy
Effective Service
Client Friendly Policies

Feature Ratings

Average 82

Data Visualization

Audience Demographics

Device and Browser Analytics

Audience Segmentation

Customer Journey Modelling

API Framework

Social Media Analytics

Customer Value Analysis

Paid Search Integration

Conversion Analysis

Search Engine Optimization

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Business Value Created

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Matomo Reviews

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2022

User analytics with patience to privacy

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Arzu F.

Role: Sales Marketing
Industry: Shipping
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jul 2021

Useful settings and cheap price

Likeliness to Recommend

7 /10

What differentiates Matomo from other similar products?

Google Analytics. Switched because unlike Google Analytics in Matomo you own all the data that is collected from your webpage and it's not shared with any third party.

What is your favorite aspect of this product?

Matomo is open source and self-hosted. It's easy to install and manage this program. It has nearly any advanced feature that you would need from an analytics platform. The best part is that you're in control of your data and privacy.

What do you dislike most about this product?

We face some problems with the geolocation plugin from time to time but that's about it.

What recommendations would you give to someone considering this product?

Matomo helps us monitor the user traffic of our website and allows us to understand their navigation pattern. This in turn results in us being able to come up with new ways to draw their attention. I recommend Matomo to anyone who values their privacy and is willing to pay a bit extra for it.

Pros

Effective Service
Client Friendly Policies
Includes Product Enhancements
Reliable

Cons

Less Efficient Service
Slower Product Innovation
Less Transparent

Hunner M.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

The Perfect Web Analytics Tool

Likeliness to Recommend

10 /10

What differentiates Matomo from other similar products?

What makes this web Analytics tool special is that it is downloadable and open source free tool. It makes it easy to understand web digital Analytics more so visitors in real time, clicks, ads and much more.

What is your favorite aspect of this product?

I like that its free Setting up the product is easy. Despite being free, it offers many digital Analytics features hence very capable

What do you dislike most about this product?

Never had issues with this product. It works better than expected.

What recommendations would you give to someone considering this product?

Since the tool works magic when it comes to digital Analytics, I recommend it.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Matomo

What is Matomo?

Company Details

Need Assistance?

Matomo Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Matomo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Matomo Reviews

User analytics with patience to privacy

Likeliness to Recommend

Pros

Arzu F.

Useful settings and cheap price

Likeliness to Recommend

Pros

Cons

Hunner M.

The Perfect Web Analytics Tool

Likeliness to Recommend

Pros

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Feature Ratings

Data Visualization

Audience Demographics

Device and Browser Analytics

Audience Segmentation

Customer Journey Modelling

API Framework

Social Media Analytics

Customer Value Analysis

Paid Search Integration

Conversion Analysis

Search Engine Optimization

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization