LiveChat

LiveChat ChatBot

8.1 /10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details

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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

81 Likeliness to Recommend

1
Since last award

88 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Saves Time
Enables Productivity
Efficient Service

Feature Ratings

Average 82

Multi-channel

Scheduled Availability

Application Programming Interface

Workflow Processing

Voice or Text Input

Personalized Service

Translation

Knowledgebase

Leads Generation

Integration With CRM

Wayfinding

Vendor Capability Ratings

Average 81

Ease of Data Integration

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Vendor Support

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

LiveChat ChatBot Reviews

Serap Y.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

reliable helping hand for support agents.

Likeliness to Recommend

8 /10

What differentiates LiveChat ChatBot from other similar products?

Livechat chatbots work everywhere on a variety of channels - on our product mobile applications , on facebook messenger, likewise on other social media softwares where my work institution has got a presence.

What is your favorite aspect of this product?

chatbot is programmed to direct customers to contents that potentially addresses their concerns or enquiries. In situations whereby chatbot is completely lost to the information being sought by the customer, it automatically creates a support ticket and assigns it to an agent . This quality of work organization impresses me the most about Chatbot.

What do you dislike most about this product?

chatbot's natural language processing is not good enough . In the sense that , it is unable to improve responses overtime by itself , without input from our team. On the second part, Chatbot is not going to be a replacement for a live human agent, rather it is a good helping hand for our support agents presently.

What recommendations would you give to someone considering this product?

Like I stated earlier, chatbot is a good helping hand for support representatives. It is not designed to be a replacement for an human agent, neither should it be.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Dillon G.

Role: Finance
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Expensive and very customizable

Likeliness to Recommend

5 /10

What differentiates LiveChat ChatBot from other similar products?

Harder to use and more expensive

What is your favorite aspect of this product?

Lots of custom stuff

What do you dislike most about this product?

Expensive

What recommendations would you give to someone considering this product?

Know what you are doing and work with their help team

Pros

Continually Improving Product
Respectful
Appreciates Incumbent Status

Cons

Less Efficient Service
Inhibits Innovation
Less Reliable

Norma A.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

"Excellent tool that every website must have."

Likeliness to Recommend

7 /10

What differentiates LiveChat ChatBot from other similar products?

In contrast to competing software, ours is affordably priced, performs as advertised, and accomplishes its primary goal of providing a user-friendly environment in which to address customer inquiries.

What is your favorite aspect of this product?

Incredibly smooth and easy integration with third-party applications, as well as fantastic live chats. Powerful, efficient live chats that put smiles on customers' faces. live chat, customer relationship management, lead generation, and API integration with other third-party apps.

What do you dislike most about this product?

User authentication and security should be strengthened.

What recommendations would you give to someone considering this product?

Because of its user-friendly interface and seamless integration, I highly recommend this tool.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

LiveChat ChatBot

What is LiveChat ChatBot?

Company Details

Need Assistance?

Awards & Recognition

LiveChat ChatBot Ratings

81 Likeliness to Recommend

1 Since last award

88 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love LiveChat ChatBot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Translation Supports automatic translate to multiple languages.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LiveChat ChatBot Reviews

Serap Y.

reliable helping hand for support agents.

Likeliness to Recommend

Pros

Dillon G.

Expensive and very customizable

Likeliness to Recommend

Pros

Cons

Norma A.

"Excellent tool that every website must have."

Likeliness to Recommend

Pros

Most Popular LiveChat ChatBot Comparisons

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Laiye Chatbot

1
Since last award

Feature Ratings

Multi-channel

Scheduled Availability

Application Programming Interface

Workflow Processing

Voice or Text Input

Personalized Service

Translation

Knowledgebase

Leads Generation

Integration With CRM

Wayfinding

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Vendor Support

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement