LiveChat

LiveChat ChatBot

8.1 /10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details

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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

81 Likeliness to Recommend

1
Since last award

88 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Saves Time
Enables Productivity
Efficient Service

Feature Ratings

Average 81

Multi-channel

Scheduled Availability

Application Programming Interface

Workflow Processing

Voice or Text Input

Personalized Service

Translation

Knowledgebase

Leads Generation

Integration With CRM

Wayfinding

Vendor Capability Ratings

Average 81

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Vendor Support

Usability and Intuitiveness

Business Value Created

LiveChat ChatBot Reviews

Vaibhaw K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates LiveChat ChatBot from other similar products?

LiveChat ChatBot distinguishes itself from other similar products through its ease of use and seamless integration with the popular LiveChat platform. It offers a user-friendly, no-code chatbot builder that allows businesses to create custom chatbots without extensive technical knowledge. Moreover, its deep integration with LiveChat's robust customer support features means you can seamlessly transition from chatbot interactions to human support, providing a holistic customer service experience. The chatbot's ability to handle complex tasks and its extensive library of predefined templates further set it apart from the competition.

What is your favorite aspect of this product?

My favorite aspect of the LiveChat ChatBot is its user-friendly, no-code chatbot builder, which empowers users to create customized chatbots without the need for extensive technical expertise.

What do you dislike most about this product?

One drawback I've found is that LiveChat ChatBot's more advanced features may require a steeper learning curve, making it a bit challenging for users who are new to chatbot development and customization.

What recommendations would you give to someone considering this product?

For those considering LiveChat ChatBot, I would recommend investing time in learning the chatbot builder to harness its full potential. Start with the predefined templates and gradually explore the more advanced features as you become familiar with the platform. Additionally, make the most of the integration with LiveChat's customer support features, as this can greatly enhance your customer service capabilities. Lastly, take advantage of any available resources, tutorials, or support to ensure a smooth and effective implementation of the chatbot into your customer service strategy.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Anant T.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Best Chatbot Ever Used

Likeliness to Recommend

8 /10

What differentiates LiveChat ChatBot from other similar products?

It's intuitive design and easy to use platform with enhance advanced technology used which lets no code users to use it

What is your favorite aspect of this product?

The configuration in the dashboard which shows analytics that makes the product unique

What do you dislike most about this product?

Sometimes it's long setup

What recommendations would you give to someone considering this product?

Best in class for B2B users of any scale

Pros

Transparent
Security Protects
Helps Innovate
Continually Improving Product

Kevin O.

Role: Student Academic
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Very easy to chat with when buying products

Likeliness to Recommend

6 /10

What differentiates LiveChat ChatBot from other similar products?

It’s very realistic in conversation

What is your favorite aspect of this product?

Easy to use and understand, no issue with conversation

What do you dislike most about this product?

Sometimes the bot doesn’t know what you are saying

What recommendations would you give to someone considering this product?

Keep the chat simple with the bot

Pros

Inspires Innovation
Helps Innovate
Effective Service
Altruistic

Cons

Vendor Friendly Policies
Less Respectful
Less Reliable

LiveChat ChatBot

What is LiveChat ChatBot?

Company Details

Need Assistance?

Awards & Recognition

LiveChat ChatBot Ratings

81 Likeliness to Recommend

1 Since last award

88 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love LiveChat ChatBot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Translation Supports automatic translate to multiple languages.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

LiveChat ChatBot Reviews

Vaibhaw K.

Fantastic product!

Likeliness to Recommend

Pros

Anant T.

Best Chatbot Ever Used

Likeliness to Recommend

Pros

Kevin O.

Very easy to chat with when buying products

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Multi-channel

Scheduled Availability

Application Programming Interface

Workflow Processing

Voice or Text Input

Personalized Service

Translation

Knowledgebase

Leads Generation

Integration With CRM

Wayfinding

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Vendor Support

Usability and Intuitiveness

Business Value Created