What is Linkfluence?
Linkfluence helps you understand your customers better. We combine AI with market research expertise to turn social data into impactful consumer insights.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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78 Likeliness to Recommend
87 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Linkfluence?
Pros
- Client Friendly Policies
- Altruistic
- Efficient Service
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Campaign Execution
Social Asset Management
Social Response Management
Social Moderation and Workflow Management
Social Post Archival
Social Media Channel Integration Outbound
Sentiment Analysis
Dashboards and Visualization
Trend Analysis
Social Media Channel Integration Inbound
Contextual Analysis
Vendor Capability Ratings
Ease of Customization
Availability and Quality of Training
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Quality of Features
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Linkfluence Reviews
Andrew C.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Excellent program that I recommend to all."
Likeliness to Recommend
What differentiates Linkfluence from other similar products?
This program stands out from similar ones on account of the ease with which it can be utilized and the helpful workspaces that allow users to switch between various perspectives.
What is your favorite aspect of this product?
Since our initial interaction, the Linkfluence staff has been nothing but professional. We collaborated with them on a social listening study, and they were helpful and insightful throughout. Strategically speaking, the outputs and suggestions were far superior to what was anticipated.
What do you dislike most about this product?
Not all of the results were what we had hoped for, but we now have a better idea of what to anticipate in future social listening investigations.
What recommendations would you give to someone considering this product?
Even though I think it's great, it's important to set aside a significant amount of time in the first week to learn the basics of the program and get everything set up properly, including the volume. While this was first frustrating, the support staff quickly became invaluable. Additionally, there appears to be some randomness in determining whether a parse is positive or negative; hopefully, this will be addressed in future updates. When compared to similar products, its price is average.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service
Chris H.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
"Good program, with excellent functions."
Likeliness to Recommend
What differentiates Linkfluence from other similar products?
It is different from other applications because it has an intuitive user interface, and it can readily visualize the data that you input.
What is your favorite aspect of this product?
The ability to view everything in one location, organized neatly into distinct sections, and compared side by side is the most useful feature for me. Data visualization, along with the creation of presentations and other visual aids, is aided by the inclusion of additional graphs and metrics. Radarly also displays issues and comments from consumers and allows you to listen in on discussions.
What do you dislike most about this product?
I would describe it as somewhat disorganized and chaotic. It's not easy to track down certain items when you need them.
What recommendations would you give to someone considering this product?
This software comes highly recommended from me due to its versatile set of features. It fully justifies the extra cost.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Transparent
Nicolas M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
platform in need of innovation
Likeliness to Recommend
What differentiates Linkfluence from other similar products?
The team is very professional and customer-centric. but platform offers standard features
What is your favorite aspect of this product?
It is very easy to create queries. Help desk is always quick to answer.
What do you dislike most about this product?
the platform is not efficient/quick enough on mailing alerts & trends detection
What recommendations would you give to someone considering this product?
a platform to be selected for the quality of the support and the responsiveness of the teams
Pros
- Client Friendly Policies
- Fair
- Altruistic
- Friendly Negotiation
Cons
- Slower Product Innovation
- Inhibits Innovation
- Less Reliable