Laserfiche

Laserfiche ECM

8.8 /10

What is Laserfiche ECM?

Seamlessly connect imaging with document and business process management to control all enterprise content. Laserfiche enterprise document management software enables you to do it all, with leading-edge business process management tools and electronic records management solutions.

Company Details

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Awards & Recognition

Laserfiche ECM won the following awards in the Enterprise Content Management - Enterprise category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Laserfiche ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche ECM.

93 Likeliness to Recommend

5
Since last award

99 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche ECM?

2% Negative

0% Neutral

98% Positive

Pros

Reliable
Performance Enhancing
Fair
Transparent

Feature Ratings

Average 88

ECM Document Management

Workflow Process Automation

Metadata Management

Search

Capture Channels

File Approvals Esignatures

Ediscovery Audit Trail

Mobile

Collaboration

Access Permissions Management

File Conversion

Vendor Capability Ratings

Average 88

Quality of Features

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Laserfiche ECM Reviews

Gloria S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

As a non-IT person, love the control!

Likeliness to Recommend

10 /10

What differentiates Laserfiche ECM from other similar products?

Small IT footprint. Easy to use. Business gets control instead of IT.

What is your favorite aspect of this product?

Building business processes using Laserfiche Forms and Workflow.

What do you dislike most about this product?

There are bugs here and there that could be fixed. Most of the time, there is a workaround

What recommendations would you give to someone considering this product?

You don't have to automate everything. Do a thorough analysis before moving forward with a project.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Gerardo M.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Amazing vendor, product and overall partner.

Likeliness to Recommend

10 /10

What differentiates Laserfiche ECM from other similar products?

Its customer centric approach, ease of use and ease of implementation has made this product critical to our day to day business operations.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Not the same features for on-premises as for cloud.

What recommendations would you give to someone considering this product?

do your homework and check with all the available usergroups in the same industry, about the how best deploy the many features and options available.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2024

Pricey, but highly valued.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Laserfiche ECM

What is Laserfiche ECM?

Company Details

Need Assistance?

Awards & Recognition

Laserfiche ECM Ratings

93 Likeliness to Recommend

5 Since last award

99 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Laserfiche ECM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Search The system can search an entire body of a document for a keyword or phrase.

Capture Channels Variety of ways a file can be ingested into the ECM system

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Laserfiche ECM Reviews

Gloria S.

As a non-IT person, love the control!

Likeliness to Recommend

Pros

Gerardo M.

Amazing vendor, product and overall partner.

Likeliness to Recommend

Pros

Pricey, but highly valued.

Likeliness to Recommend

Pros

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Feature Ratings

ECM Document Management

Workflow Process Automation

Metadata Management

Search

Capture Channels

File Approvals Esignatures

Ediscovery Audit Trail

Mobile

Collaboration

Access Permissions Management

File Conversion

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement