What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Artificial Intelligence Engine
Personalized Service
Intent Extraction
Leads Generation
Learning and Adaptability
Other Integrations
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Kore.ai Experience Optimization Platform Reviews
Partha R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Amazing Conversational AI Platform !
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
The customer first approach is what differentiates Kore.ai from other platforms. Also their innovative algorithm and systematic tweaks to programs has ensured the best quality natural language processing. Another very important thing about Kore.ai is that their support team is very active and fast to respond, great quality of support.
What is your favorite aspect of this product?
My favorite things about Kore.ai are, - Great Features - Exceptionally well equipped tech talent - Solid support - Regular updates - Micro service Architecture - Very fast, scalable and smooth Bot generation tools
What do you dislike most about this product?
Well while there are tons of things that I love about the platform, there are some aspects which I think they can really work on, - Quality of documentation - Relatively steeper learning curve - Not so frequent updates - Regular pulse checks from customers - More communication channels
What recommendations would you give to someone considering this product?
Even though I have mentioned some improvement points, I can already see they are working towards those. And I have never faced any issue using the platform, rather I have always felt delightful using their tech, so highly recommended.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Waithaka G.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Jan 2022
A Great Virtual Assistant For Business
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
When it comes to business engagements, whether with customers or clients, Kore.ai offers best features and capabilities. It's highly customisable and there is a version for any use and any industry. Not many competitors offer this
What is your favorite aspect of this product?
I like the way Kore.ai integrates AI in virtual assistants to make the experience better. The software is highly customisable I like that despite being resourceful, it's affordable as well
What do you dislike most about this product?
There is barely anything to complain about. It has been an awesome experience
What recommendations would you give to someone considering this product?
For the best virtual assistant for your business, consider Kore.ai. I'm recommending it after using it and it has worked for us successfully. What makes it even special is that no matter your industry or your business needs, you can have it customized to meet those needs
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Ian J.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Jan 2022
Easy to use and intuitive
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
It's super easy to get up and running.
What is your favorite aspect of this product?
The user interface is intuitive
What do you dislike most about this product?
Not a ton, stuff could be cheaper always
What recommendations would you give to someone considering this product?
I would say it is worth trying
Pros
- Client's Interest First
- Reliable
- Enables Productivity
- Efficient Service