What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Artificial Intelligence Engine
Personalized Service
Intent Extraction
Leads Generation
Learning and Adaptability
Other Integrations
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Kore.ai Experience Optimization Platform Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Feb 2022
Great team, new age tech. Fantastic product
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Efficient Service
Trisha D.
- Role: C-Level
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Engaging with leads in real time with Kore.ai
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
We discovered some very insightful with Kore.ai: within just a few weeks, we noticed an increase in the conversion rate from leads to sales. We noticed one singular pattern: people to whom the Ai chatbot responded were more keen to make a sale. I would later attribute this to the fact that people, especially customers like to be responded to and have the information that they ask for right away.
What is your favorite aspect of this product?
I love the customer analytics features: this allowed us to measure exactly the purchasing patterns and browsing habits, which helped improved the efficiency of our retargeting advertising campaigns.
What do you dislike most about this product?
Kore.ai does require some prior training with the platform in order to be able to use it properly and efficiently.
What recommendations would you give to someone considering this product?
Kore.ai, I believe is the future of automated, intelligent communications. I recommend for businesses which have a clear plan and project of using AI driven automated tools to improve their business processes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kaushal A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
It is super easy to create a chatbot
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
The best part is the user experience. It is super easy to create a chatbot and define questions for the same. Also, all the options are clearly visible, you can understand it within a couple of minutes.
What is your favorite aspect of this product?
Customer Support (Chatbot) - Storyboard is my favorite.
What do you dislike most about this product?
I don't think there is anything which I dislike. I found all the features I as looking for in this product.
What recommendations would you give to someone considering this product?
I would recommend using the Small talk and storyboard feature. These are the common features for all websites today.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing