What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Artificial Intelligence Engine
Personalized Service
Intent Extraction
Leads Generation
Learning and Adaptability
Other Integrations
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Kore.ai Experience Optimization Platform Reviews
Isabelle C.
- Role: C-Level
- Industry: Apparel
- Involvement: End User of Application
Submitted Feb 2022
Global & Contextualized Search with Kore.ai
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
What really differentiates Kore.ai for the other solutions is that it search span is not limited to the company's published knowledge base (KB). Kore.ai takes this to a new level by offering search within additional contents like the web pages and documents databases.
What is your favorite aspect of this product?
My favorite aspect is the auto suggestion, with instant results. This really helps saves a lot of time, while addressing the right issue. This features combined within the chat box (not just the search bar) makes this tools provide the solutions that we needed.
What do you dislike most about this product?
The pricing: starting at $500, even though it is a great tools, it's still out of range for many businesses.
What recommendations would you give to someone considering this product?
I would tell the person to use the free trial, get feedbacks from his personal experience and then choose if he/she wishes to proceed with Kore.ai. On my side, I am fully satisfied and find it a useful, remarkable tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Feb 2022
Its a fantastic product to use
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Myles K.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2022
Best Virtual Assistant Features - Kore.ai
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
First, Kore.ai is different in that it offers a different versions depending on intended use and industry. Kore.ai ensures end to end encryption when it comes to interactions. This is a unique features. It comes with great AI features for a better experience.
What is your favorite aspect of this product?
I like the many AI features and the amazing UI Thw software offers different versions depending on the user needs and industry. The software is Customizable
What do you dislike most about this product?
The software doesn't come cheap. However, the high price tag is worth considering it's capabilities
What recommendations would you give to someone considering this product?
If you're looking for an advanced virtual assistant for your business and you have a good budget, then Kore.ai is what you need
Pros
- Continually Improving Product
- Reliable
- Inspires Innovation
- Caring