Kissflow Customer Reviews 2024

Kissflow

7.5 /10

What is Kissflow?

Kissflow is simple for business users to create powerful apps, processes, or case boards that are natively integrated and flexible. Automate workflows in a drag-and-drop no-code visual studio, and use the same platform for development, testing, and production.

Company Details

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Kissflow Ratings

Real user data aggregated to summarize the product performance and customer experience.

67 Likeliness to Recommend

85 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kissflow?

0% Negative

24% Neutral

76% Positive

Pros

Efficient Service
Reliable
Acts with Integrity
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 78

Process Management

Knowledge and Document Management

BPM Workflow and Approvals

Process Simulation and Execution

Collaboration

Analytics and Reporting

Process Modelling and Design

Form and Report Building

Process Monitoring and Optimization

Business Rules Management

Deployment

Vendor Capability Ratings

Average 78

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Kissflow Reviews

James M.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2020

Well designed and efficient. Great support.

Likeliness to Recommend

6 /10

What differentiates Kissflow from other similar products?

It's more streamlined and efficient.

What is your favorite aspect of this product?

The ease of functionality.

What do you dislike most about this product?

Not much. Perhaps the cost.

What recommendations would you give to someone considering this product?

Enjoy it. It will enhance your operations.

Pros

Unique Features
Saves Time
Altruistic
Acts with Integrity

Role: Sales Marketing
Industry: Biotechnology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2020

Support is great, but tech underwhelms. Do your re

Likeliness to Recommend

5 /10

Pros

Security Protects
Respectful
Helps Innovate
Reliable

Cons

Under Delivered
Less Performance Enhancing
Less Generous

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2020

GOOD VALUE AND EASE OF USE SUPERIOR TO COMPETITORS

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Kissflow

What is Kissflow?

Company Details

Need Assistance?

Kissflow Ratings

67 Likeliness to Recommend

85 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Kissflow?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Kissflow Reviews

James M.

Well designed and efficient. Great support.

Likeliness to Recommend

Pros

Support is great, but tech underwhelms. Do your re

Likeliness to Recommend

Pros

Cons

GOOD VALUE AND EASE OF USE SUPERIOR TO COMPETITORS

Likeliness to Recommend

Pros

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Feature Ratings

Process Management

Knowledge and Document Management

BPM Workflow and Approvals

Process Simulation and Execution

Collaboration

Analytics and Reporting

Process Modelling and Design

Form and Report Building

Process Monitoring and Optimization

Business Rules Management

Deployment

Vendor Capability Ratings

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training