What is Keap?
Ditch the spreadsheet with Keap’s client management system. House all your client activity and communications in one place. Let Keap’s client management software handle the follow-up, update your client records, and get you paid, while you focus on providing great service.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Trustworthy
- Friendly Negotiation
- Reliable
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Marketing Master Data Management
Customer Journey Modelling
Multivariant Testing
Email Marketing Automation
SMS Marketing
Marketing Asset Management
Mobile Marketing Management
Marketing Project Management
Social Media Marketing Management
Marketing Analytics
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Quality of Features
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
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Keap Reviews
Rosemary B.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2021
Great software with everything I need in one place
Likeliness to Recommend
What differentiates Keap from other similar products?
Having all features from Landing Pages, Campaign Automation to Checkout in one place limits the need for multiple different packages - before KEAP I was struggling to integrate and use 4 different packages to do the job that KEAP does with one program
What is your favorite aspect of this product?
Adaptability of Automations, once you know what you want KEAP can deliver
What do you dislike most about this product?
Some of the reporting features take a bit of learning - although reporting can be drilled down - you need to know what you want and how to create that
What recommendations would you give to someone considering this product?
If you require more than a Customer Records Management system, and have a need for landing pages and Campaign Automations then try KEAP it is cost effective and saves having to learn multiple software applications
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Tisha Marie P.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Didn't have all the features I needed.
Likeliness to Recommend
What differentiates Keap from other similar products?
It's easier to use however it also lacks a sales landing page. Instead I needed to create an invoice to collect money for a product or program. I would think the product would be further along like other CRMs I've used.
What is your favorite aspect of this product?
Invoice capabilities included
What do you dislike most about this product?
No sales funnel or landing page to accept payments
What recommendations would you give to someone considering this product?
You'll need to also have a way to collect payments if you're using KEAP. It didn't have it yet.
Pros
- Caring
- Respectful
- Helps Innovate
- Reliable
Cons
- Slower Product Innovation
Andrew A.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Great product, Make Sure to do the Trainings
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap has all of the features you need to automate your email marketing.
What is your favorite aspect of this product?
The dashboard allows you to quickly get a look at where your marketing efforts stand at any particular moment.
What do you dislike most about this product?
There was a bit of a learning curve when I first signed up.
What recommendations would you give to someone considering this product?
Make sure to set aside time to learn the product when you first get it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing