What is Justworks?
Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Justworks?
Pros
- Respectful
- Reliable
- Acts with Integrity
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Regulatory Compliance
User and Enrollment Management
Self Service Portal
Contributions and Payment Tracking
Claims Management
Payroll Integration
Provider Management
Benefits Administration
Archiving and Reporting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Quality of Features
Vendor Support
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Justworks Reviews
Jim H.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great interface but a bit pricy
Likeliness to Recommend
What differentiates Justworks from other similar products?
They have a great user experience for admins and users both.
What is your favorite aspect of this product?
One-click import into QBO makes my life easy.
What do you dislike most about this product?
They don't really provide much in the way of HR guidance, which I had hoped for given their marketing and the price point. After two years, they jacked up our insurance rates significantly (more than double) so we no longer can use their benefits administration, which was a key selling point.
What recommendations would you give to someone considering this product?
Don't look at this as an outsourced HR dept, but more of a better interface for managing HR tasks, like payroll, time off and benefits.
Pros
- Includes Product Enhancements
- Continually Improving Product
- Caring
- Respectful
Cons
- Under Delivered
Lonnie d.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2022
Excellent Value PEO for small businesses
Likeliness to Recommend
What differentiates Justworks from other similar products?
I've used many PEOs in my career, from small startup PEOs to nationally recognized, large brands. JustWorks provides a quality product at a lower price point. Their friendly customer service reps are more knowledgeable in basic HR policy and practice than the large PEO HR help desk employees. For questions that Justworks level 1 reps do not know, it is easy to get a specialist on the line.
What is your favorite aspect of this product?
For an experienced HR professional, I needed a product that would be easy to use and provide basic payroll and benefit options without the high price tag and extra bells and whistles. JustWorks was the perfect PEO partner for our company.
What do you dislike most about this product?
The level 1 customer service reps were basic HR associates, which is fine and probably was the correct level of representative from an overall JustWorks customer base. I am an experienced HR professional, so when I occasionally did have a question, the service rep served more as a passthrough to the labor attorney or benefits specialist that I really needed. I do feel that my particular situation was unique, and I did not represent the standard JustWorks customer in that respect.
What recommendations would you give to someone considering this product?
When comparing JustWorks for both payroll and benefits administration, you likely won't find a more cost-effective, quality choice. JustWorks is now my go-to PEO client when I recommend one to other HR colleagues!
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
Freya Rose P.
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Justworks from other similar products?
They are a full-service PEO and take care of all of the needs of the business in regards to Benefits and Payroll.
What is your favorite aspect of this product?
That they set up state accounts and take care of compliance.
What do you dislike most about this product?
That they have limitations on vendors
What recommendations would you give to someone considering this product?
Easy to implement and maintain - if you want to partner with specific vendors, check that they integrate with Justworks first!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing