Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

85

Workflow Management

84

Bug Tracking & Issue Mgmt

84

Analytics and Reporting

81

Resource Planning

81

Traceability

81

ALM Integration

81

Automation

80

Artifact Management

80

Managed Artifact Repository

79

Visual Analysis Design

79

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

83

Quality of Features

83

Breadth of Features

82

Ease of Customization

81

Ease of Data Integration

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

susheel K.

  • Role: Sales Marketing
  • Industry: Shipping
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Good product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

More flexibility b

What is your favorite aspect of this product?

All goodfine

What do you dislike most about this product?

Ntg say special

What recommendations would you give to someone considering this product?

Good to go

Pros

  • Enables Productivity
  • Trustworthy
  • Generous Negotitation
  • Appreciates Incumbent Status

gaurav g.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

One of the Best Software for Task Management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The overall interface is very smooth and efficient, which makes it a unique product.

What is your favorite aspect of this product?

I like to track the progress of the project and commnucate within team. I like to manage the bugs/issues in this product.

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

One should definitely try to adopt it in their flows.

Pros

  • Continually Improving Product
  • Reliable
  • Inspires Innovation
  • Caring

SHARVANI P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Great tool, but cloud setup is tricky

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

What sets Jira apart is its flexibility and powerful tracking features. It’s great for teams that need to manage complex projects and workflows. The customization options make it adaptable to different needs, and its detailed reporting gives a clear view of progress. It's a reliable tool for agile teams.

What is your favorite aspect of this product?

My favorite aspect is the level of customization Jira provides. It allows me to tailor workflows, create custom issue types, and set specific rules to fit my team's needs. The flexibility it offers for tracking progress, managing tasks, and using various reports makes project management more streamlined and organized. With Jira, I can easily adapt it to any project, ensuring that everything stays on track and is well-documented, which helps increase productivity and reduce confusion.

What do you dislike most about this product?

What I dislike most about Jira is the steep learning curve, especially for new users. The interface can feel overwhelming at first, and it takes some time to understand all the features and how they work together. Additionally, configuring Jira, particularly on the cloud version, can be tricky and requires a lot of patience. It’s not always intuitive, and it can be time-consuming to get everything set up properly, which can be frustrating when you just want to get started with your project management.

What recommendations would you give to someone considering this product?

If you're considering Jira, I’d recommend taking the time to go through the tutorials and documentation, as the learning curve can be steep. It’s definitely a powerful tool, but you’ll get the most out of it if you fully understand its features. If possible, start with a smaller, less complex project to familiarize yourself with the interface and customization options. Also, keep in mind that it works best if you have a clear idea of your team's workflows, as the flexibility can become overwhelming if you don’t have a structured plan in place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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