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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

598 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Traceability

Artifact Management

Managed Artifact Repository

Automation

Visual Analysis Design

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Mukesh S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

the atlassian marketplace is huge.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

if jira does not have a feature that you need, you can probably find it in the atlassian marketplace. there are thousands of third-party apps and integrations that you can add to jira. this is different from other tools that are a closed system.

What is your favorite aspect of this product?

i love that we have added an app for time tracking and another one for creating better reports. it has allowed us to extend jira to meet our specific needs. the marketplace makes jira an incredibly flexible and powerful platform that can grow with our company over time.

What do you dislike most about this product?

the best apps in the marketplace are not free. they can add a lot to your monthly bill.

What recommendations would you give to someone considering this product?

if you are missing a feature in jira, you should definitely check the marketplace before you switch to another tool.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Vaibhav L.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Project management powerhouse.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is developer centric and helps in all daily issues.

What is your favorite aspect of this product?

Its Workflow customization is amazing.

What do you dislike most about this product?

Sometimes it becomes complex to learn for few team members,

What recommendations would you give to someone considering this product?

You can invest in onboarding and learning. at first basics of PM lifecycle can help to learn fast.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Niranjan S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

Flexible Project Management with Powerful Tracking

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira differentiates itself by providing highly customizable workflows that adapt to diverse project management needs, from simple task tracking to complex agile methodologies. It offers powerful issue tracking, detailed reporting, and seamless integration with development tools, enabling transparency across teams. Its scalability makes it suitable for small teams and large enterprises alike, ensuring efficient collaboration and continuous project improvement.

What is your favorite aspect of this product?

My favorite aspect of this product is its flexibility to design and customize workflows that suit any project style, from agile and scrum to kanban boards. It allows teams to visualize tasks clearly, track progress in real time, and gain valuable insights through detailed reports. The seamless integration with development tools enhances collaboration, reduces silos, and ensures that everyone stays aligned, making project management more effective and efficient.

What do you dislike most about this product?

What I dislike most about this product is that it can feel overly complex at times, especially for new users, as the vast range of features and configuration options may create a steep learning curve and require extra time to master.

What recommendations would you give to someone considering this product?

I’d recommend starting with the basic features first, like boards and issue tracking, before exploring advanced configurations to avoid feeling overwhelmed. Clearly define your workflows and permissions early to keep projects organized. Make use of built-in reports and dashboards for visibility, and consider training or documentation for your team to ensure smooth adoption and long-term efficiency.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Product Management

Jira Reviews

Mukesh S.

the atlassian marketplace is huge.

Likeliness to Recommend

Pros

Vaibhav L.

Project management powerhouse.

Likeliness to Recommend

Pros

Niranjan S.

Flexible Project Management with Powerful Tracking

Likeliness to Recommend

Pros

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1
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Feature Ratings

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Traceability

Artifact Management

Managed Artifact Repository

Automation

Visual Analysis Design

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Vendor Support