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Atlassian

Jira

Composite Score

8.8 /10

CX Score

9.2 /10

609 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 82

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Traceability

Automation

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Ashish G.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2025

Tools for service delivery and project management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Earlier we were having own ticketing tools with lots of bug then the organization move to Jira

What is your favorite aspect of this product?

One of the best tools for service delivery-based project management and time tracking and trNotacking tool, particularly for development and technical teams. It helps in many ways like planning, tracking, notification and managing projects on SLA

What do you dislike most about this product?

Nothing So far ... i am quite comfortable and satisfied with the functionality

What recommendations would you give to someone considering this product?

Best tool for Services delivery and software development

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Kalyani J.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Kanban Board is Great for Continuous Work

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

I'm on a marketing team of 10 people. We don't work in sprints. We use a kanban board in jira to manage our tasks. Work just flows from one column to the next.

What is your favorite aspect of this product?

It's perfect for us because our work is continuous. We can see bottlenecks easily. If the "in review" column starts to get too full, we know we need to focus on reviewing, not starting new things. It helped us work so much faster.

What do you dislike most about this product?

it took a while to set up the board just right for our team. the default kanban board is very simple, and you have to go into the settings to add new columns and rules, which was a bit confusing.

What recommendations would you give to someone considering this product?

If your team's work is more of a constant flow than a fixed sprint, the kanban board is a much better way to work.

Pros

Helps Innovate
Efficient Service
Saves Time
Altruistic

Ankita C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Great tool for devops teams for task management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It offers flexible deployments models including jira cloud and jira data center for regulated or high performance environments

What is your favorite aspect of this product?

My favourite aspect is its custom workflows and automation rules

What do you dislike most about this product?

Jira cloud can get expensive as the team grows or adds apps from the marketplace so that's the part that can be improved

What recommendations would you give to someone considering this product?

I would recommend integrating JIRA with CI/CD and source control tools like Bitbucket, gitlab or GitHub to enable issue key-linking , deployment tracking and PR traceability

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Product Management

Jira Reviews

Ashish G.

Tools for service delivery and project management.

Likeliness to Recommend

Pros

Kalyani J.

Kanban Board is Great for Continuous Work

Likeliness to Recommend

Pros

Ankita C.

Great tool for devops teams for task management

Likeliness to Recommend

Pros

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1
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Feature Ratings

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Traceability

Automation

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support