Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Atlassian

Jira

Composite Score

8.8 /10

CX Score

9.1 /10

664 Reviews Write a Review

Claim Software

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

Filter By

2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

3 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

Workflow Management

Bug Tracking & Issue Mgmt

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Automation

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Sunny K.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2026

Built for Real Engineering Workflows

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The big difference is flexibility. Teams can customize workflows, issue types, permission, automation, and dashboards to match how they actually work instead of forcing a rigid process. And compared to lighter tools like Trello or Asana, Jira has a steeper learning curve, but it scales much better for complex engineering environments. It’s especially strong when multiple teams, large backlogs, release cycles, and technical dependencies need to be managed in one place.

What is your favorite aspect of this product?

The aspect that stand out traceability. Being able to connect commits, pull requests, deployments, bugs, and documentation back to a specific task creates a very organized workflow. And what makes Jira feel different from similar tools is that it was clearly designed with real engineering environments in mind.

What do you dislike most about this product?

The thing that can be frustrating is how inconsistent Jira experience are across companies. Since every organization customizes it differently, switching teams often means relearning workflows, permission, naming conversations, and board structures. And the search and filtering system, while powerful, also a learning curve.

What recommendations would you give to someone considering this product?

The important thing is investing time in onboarding and standards early. Since Jira is highly customizable, teams should agree on conventions for ticket structure, sprint management, labels, priorities, and workflows. And I’d also recommend being realistic about the learning curve. Jira is not the most beginner-friendly project management tool, especially for non-technical teams or startups that just need lightweight task tracking.

Pros

Performance Enhancing
Effective Service
Caring
Saves Time

Cons

Less Friendly Negotiation

Dennis M.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2026

My overall experience with Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I like Jira because it is highly scalable for both small teams and and large enterprises. I like how it provides strong workflow customization , task tracking and reporting capabilities that help us stay organized and productive.

What is your favorite aspect of this product?

Jira helps us manage deadlines, priorities and workloads effectively. I also like how it supports better decision making with real-time reporting and insights.

What do you dislike most about this product?

Jira has been very useful and I don't have anything negative to say about it.

What recommendations would you give to someone considering this product?

Jira is great, cost-effective and user-friendly. I highly recommend it.

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Caring

Naman S.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2026

Reliable and strong project management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is easy to integrate with tools like github and slack. Good for tracking bugs and issues in details. Easy to customize workflows according to the team needs Detailed reports and dashboard available Can generate the worklog hour sheet of team easily for billing

What is your favorite aspect of this product?

Smooth experience with scrum and kanban boards Integrates easily with other tools Easy issue and bug tracking to manage team work and project

What do you dislike most about this product?

Limited customization in some areas without plugins UI is not very beginner-friendly Dashboard setup is not very intuitive sometimes

What recommendations would you give to someone considering this product?

Use filters and labels to stay organized Keep workflows simple to avoid confusion Assign a jira admin for better management Keep permissions and roles clearly defined

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Product Management

Jira Reviews

Sunny K.

Built for Real Engineering Workflows

Likeliness to Recommend

Pros

Cons

Dennis M.

My overall experience with Jira

Likeliness to Recommend

Pros

Naman S.

Reliable and strong project management tool

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Azure DevOps

Inflectra SpiraTeam

Rally Software

Visure Requirements ALM

OpenText Software Delivery Management

Perforce ALM

Feature Ratings

Agile Work Management

Workflow Management

Bug Tracking & Issue Mgmt

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Automation

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support