What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agile Work Management
Workflow Management
Bug Tracking & Issue Mgmt
Analytics and Reporting
Resource Planning
Traceability
ALM Integration
Automation
Artifact Management
Managed Artifact Repository
Visual Analysis Design
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
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Jira Reviews
RAMTEJ B.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2026
Amazing and must software for any company
Likeliness to Recommend
What differentiates Jira from other similar products?
Very good with the project management and release management. Good with big tracking and subtasks that are interlinked with eachother
What is your favorite aspect of this product?
Time tracking Reports of the productivity Release management
What do you dislike most about this product?
None at this point . I like the tool very much . This really helps me to be in organized
What recommendations would you give to someone considering this product?
Good for project management Easily trackable Team time tracking Release management Reports and visuals
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
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Riddhi B.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jun 2026
Makes teamwork easier
Likeliness to Recommend
What differentiates Jira from other similar products?
What I found different about Jira is that it helped keep everyone on the same page without needing so many status meetings. Most of the time, I could open a board and quickly see what was in progress, what was blocked, and what had already been completed. It made teamwork feel more organized and reduced a lot of the back and forth communication that usually happens during projects.
What is your favorite aspect of this product?
What I like most is that Jira gives me a record of why something was done, not just what was done. There have been plenty of times when I needed to revisit an old task, and being able to see the discussions, decisions, and updates in one place saved me from having to ask around for context. That history becomes surprisingly valuable as projects get bigger and more people get involved.
What do you dislike most about this product?
One thing I don’t like is that it is easy for a project to become cluttered over time. As more tickets, labels, and workflows get added, finding the information you actually need can take longer than it should. I have seen projects where people spent more effort managing the process in Jira than working on the task itself.
What recommendations would you give to someone considering this product?
I will recommend spending a few weeks using Jira before making major customizations. I have seen teams invest a lot of time designing the perfect workflow only to realize later that their actual way of working was different. Starting simple helped us understand what we really needed, and the tool ended up supporting the team much better because the process evolved naturally instead of being forced from the start.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
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Ankit R.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted May 2026
Flexible Project Tracking Platform That Works Well
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out because of how customizable it is for different workflows and team structures. Unlike simpler task management tools, it provides detailed sprint planning, backlog tracking, reporting, and integration options that are especially useful for software development teams. It also scales well as projects grow, which makes it practical for both small and large organizations.
What is your favorite aspect of this product?
The feature I use the most is the sprint and issue tracking system. It gives a clear view of task ownership, progress, priorities, and blockers in one place. I also like the ability to customize dashboards and workflows because it helps teams organize projects in a way that matches their actual process instead of forcing a fixed structure.
What do you dislike most about this product?
Jira can feel complicated at first, especially for users who are not familiar with project management tools. Some configuration settings and administrative options take time to understand, and larger projects can sometimes make the interface feel crowded. Performance can also slow down slightly when handling very complex workflows or large ticket volumes.
What recommendations would you give to someone considering this product?
I would recommend starting with a basic workflow and gradually adding customizations after the team becomes comfortable with the platform. Jira works best when processes are kept organized and consistent across the team. It is particularly useful for agile development environments where tracking tasks, releases, and collaboration are important.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
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