Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

85

Workflow Management

84

Bug Tracking & Issue Mgmt

84

Analytics and Reporting

81

Resource Planning

81

Traceability

81

ALM Integration

81

Automation

80

Artifact Management

80

Managed Artifact Repository

79

Visual Analysis Design

79

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

83

Quality of Features

83

Breadth of Features

82

Ease of Customization

81

Ease of Data Integration

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

RAMTEJ B.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2026

Amazing and must software for any company

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Very good with the project management and release management. Good with big tracking and subtasks that are interlinked with eachother

What is your favorite aspect of this product?

Time tracking Reports of the productivity Release management

What do you dislike most about this product?

None at this point . I like the tool very much . This really helps me to be in organized

What recommendations would you give to someone considering this product?

Good for project management Easily trackable Team time tracking Release management Reports and visuals

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Riddhi B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Makes teamwork easier

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What I found different about Jira is that it helped keep everyone on the same page without needing so many status meetings. Most of the time, I could open a board and quickly see what was in progress, what was blocked, and what had already been completed. It made teamwork feel more organized and reduced a lot of the back and forth communication that usually happens during projects.

What is your favorite aspect of this product?

What I like most is that Jira gives me a record of why something was done, not just what was done. There have been plenty of times when I needed to revisit an old task, and being able to see the discussions, decisions, and updates in one place saved me from having to ask around for context. That history becomes surprisingly valuable as projects get bigger and more people get involved.

What do you dislike most about this product?

One thing I don’t like is that it is easy for a project to become cluttered over time. As more tickets, labels, and workflows get added, finding the information you actually need can take longer than it should. I have seen projects where people spent more effort managing the process in Jira than working on the task itself.

What recommendations would you give to someone considering this product?

I will recommend spending a few weeks using Jira before making major customizations. I have seen teams invest a lot of time designing the perfect workflow only to realize later that their actual way of working was different. Starting simple helped us understand what we really needed, and the tool ended up supporting the team much better because the process evolved naturally instead of being forced from the start.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Ankit R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2026

Flexible Project Tracking Platform That Works Well

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira stands out because of how customizable it is for different workflows and team structures. Unlike simpler task management tools, it provides detailed sprint planning, backlog tracking, reporting, and integration options that are especially useful for software development teams. It also scales well as projects grow, which makes it practical for both small and large organizations.

What is your favorite aspect of this product?

The feature I use the most is the sprint and issue tracking system. It gives a clear view of task ownership, progress, priorities, and blockers in one place. I also like the ability to customize dashboards and workflows because it helps teams organize projects in a way that matches their actual process instead of forcing a fixed structure.

What do you dislike most about this product?

Jira can feel complicated at first, especially for users who are not familiar with project management tools. Some configuration settings and administrative options take time to understand, and larger projects can sometimes make the interface feel crowded. Performance can also slow down slightly when handling very complex workflows or large ticket volumes.

What recommendations would you give to someone considering this product?

I would recommend starting with a basic workflow and gradually adding customizations after the team becomes comfortable with the platform. Jira works best when processes are kept organized and consistent across the team. It is particularly useful for agile development environments where tracking tasks, releases, and collaboration are important.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Most Popular Jira Comparisons