What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agile Work Management
Workflow Management
Bug Tracking & Issue Mgmt
Analytics and Reporting
Resource Planning
Traceability
ALM Integration
Automation
Artifact Management
Managed Artifact Repository
Visual Analysis Design
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
Hemant G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
Efficient, flexible, and team‑friendly tool"
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira sets itself apart with its deep flexibility and strong focus on agile project management. It’s highly configurable, letting teams adapt workflows to their exact needs, and it integrates tightly with development tools, making it ideal for software teams. Compared to more rigid tools like Microsoft Project, Jira emphasizes adaptability and collaboration rather than strict scheduling.
What is your favorite aspect of this product?
What I enjoy most about Jira is how customizable it is that you can shape workflows to fit exactly how your team operates. The agile boards make tracking progress simple and visual, which keeps everyone aligned. On top of that, its integrations with development tools help streamline the whole process from planning to delivery.
What do you dislike most about this product?
The part I find most frustrating about Jira is that it can feel overwhelming for new users because of all the configuration options. Setting up workflows sometimes takes more time than expected, and the interface can get cluttered when managing large projects. It also tends to slow down a bit when handling very complex boards.
What recommendations would you give to someone considering this product?
If you’re thinking about using Jira, I’d suggest starting small with a single project to get familiar with its features before rolling it out widely. Take time to customize workflows so they match how your team actually operates. Also, make use of its integrations with development tools, as they can really boost efficiency and keep everything connected.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
Olivia L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2025
A journey from idea to deployment
Likeliness to Recommend
What differentiates Jira from other similar products?
I have seen that while other platforms are closed, Jira is an open hub supported by a massive marketplace. Plus, it is highly customizable. It lets us integrate for testing or specialized reporting directly into the core UI, allowing it to scale with organizational complexity.
What is your favorite aspect of this product?
The traceability matrix within Jira is indispensable for our security audits. I can trace any production release back to its specific line of code and the original business requirement. This automated chain of custody is a massive competitive advantage in highly regulated environments.
What do you dislike most about this product?
I think its unparalleled flexibility and customization, being its greatest strength, is also its biggest weakness, often leading to over-engineering and administration overhead.
What recommendations would you give to someone considering this product?
Jira’s power demands a proper strategy to realize its full potential while avoiding administrative chaos. A new user should focus on starting with a simple workflow, invest time in user training on basic navigation, and logging work to ensure consistent data quality.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
NavPrabhat K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2025
The Best Tracking Tool for All Business
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira Helps me to track bug status in a very convenient way, whereas other product lags in this part. with the help of this tool i can easily integrate with confluence it saves my time in preparing the document. It provides a good automation and workflow steps whereas other product still Lags. In Addition, I can easily integrate with Microsoft teams and will increase the productivity.
What is your favorite aspect of this product?
My Favourite aspect is that Jira provides strong support for agile practices which makes our project management easier and more efficient. I Like its automation capabilities which saves loy of manual effort.
What do you dislike most about this product?
Sometimes Jira would take more time to Log in, other than that rest all is good
What recommendations would you give to someone considering this product?
I would definitely recommend this product if they are really looking for project management and to track reporting status. Its convenient for both small and large scale industries & its cheap and best compared to other available products.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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