What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Fair

Feature Ratings

Average 83

Product Management

85

Backlog Management

84

Workflow Management

84

Feature Management

83

User Needs Management

83

Release Planning

83

Social Collaboration

82

ALM Integration

82

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Breadth of Features

84

Ease of Implementation

84

Quality of Features

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Preksha S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Such a cool product

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is ever evolving with time, has got some great features.

What is your favorite aspect of this product?

Product management is so seamless, the tickets gets directly connected to our git which makes it so easy.

What do you dislike most about this product?

As the product has lot of features, sometimes there is slowness on its web application.

What recommendations would you give to someone considering this product?

Definitely buy it for the great user experience, its features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Siya R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Reliable platform for Agile team management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

What differentiates it is the flexibility to customize workflows, issue types, permissions, and automation rules based on team needs.

What is your favorite aspect of this product?

I appreciate the seamless integration with development tools and other Atlassian products.

What do you dislike most about this product?

There is a learning curve when setting up workflows, automations, and permissions properly.

What recommendations would you give to someone considering this product?

Take advantage of integrations with tools like Confluence and Bitbucket, but avoid adding unnecessary plugins that can complicate workflows.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation
  • Less Reliable
  • Vendor's Interest First

Riddhi B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Makes teamwork easier

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What I found different about Jira is that it helped keep everyone on the same page without needing so many status meetings. Most of the time, I could open a board and quickly see what was in progress, what was blocked, and what had already been completed. It made teamwork feel more organized and reduced a lot of the back and forth communication that usually happens during projects.

What is your favorite aspect of this product?

What I like most is that Jira gives me a record of why something was done, not just what was done. There have been plenty of times when I needed to revisit an old task, and being able to see the discussions, decisions, and updates in one place saved me from having to ask around for context. That history becomes surprisingly valuable as projects get bigger and more people get involved.

What do you dislike most about this product?

One thing I don’t like is that it is easy for a project to become cluttered over time. As more tickets, labels, and workflows get added, finding the information you actually need can take longer than it should. I have seen projects where people spent more effort managing the process in Jira than working on the task itself.

What recommendations would you give to someone considering this product?

I will recommend spending a few weeks using Jira before making major customizations. I have seen teams invest a lot of time designing the perfect workflow only to realize later that their actual way of working was different. Starting simple helped us understand what we really needed, and the tool ended up supporting the team much better because the process evolved naturally instead of being forced from the start.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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