What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Respectful
  • Reliable

Feature Ratings

Average 87

Task Assignment

89

List Tasks

88

Task Status

88

Task Prioritization

87

Task Categorization

87

Add Attachments

85

Task Reporting

85

Notifications

85

Add Notes

84

Due Dates

84

Drag and Drop Prioritization

84

Vendor Capability Ratings

Average 82

Business Value Created

86

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Ease of Customization

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Vikalap G.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Managing work and various workitems easy

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira has lot of great features and its ability to support various work flows. Its easy to set up and results in getting organized and communication. each team member able to work through JIRA and know exactly what they are supposed to work on.

What is your favorite aspect of this product?

Jira is useful in many scenarios. Specially working in Agile methodologies. we get to create various tasks and sub tasks and set the priority of the same. categorizations of task can be done and then assigned to user. Its great to managing different type of work items and helps with better communication.

What do you dislike most about this product?

There is a learning curve when you first start using JIRA. with time, one get used to it. There can be a simpler version or some training to guide new users on how to best use this product.

What recommendations would you give to someone considering this product?

JIRA is a excellent choice for project and task management software. Its reliable and easy to set up which can also be customized.

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Iaroslav C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Market leader in agile task management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

I am absolutely convinced that the main advantage in using Jira is its belonging to Atlassian infrastructure. All my experience with it was really nice, several teams (marketing, SEO, developers and designers) collaborated with each other with slightly different preferences, but great synergic impact, and Confluence + Trello helped a lot in addition to Jira

What is your favorite aspect of this product?

Jira is really customizable due to needs of different teams who works with sprints or without them. Differentiation of access rights, customizable task options, support for flexible methodologies – Jira seems to be really a standart for agile. Decentralized teams should gain additional benefits: is saves language barriers blocking time and frequent emailing.

What do you dislike most about this product?

Jira may be complicated for new users, if compared to some more simply solutions at the same market. Also, the user interface can be inconsistent (especially with the different definition pages). Mobile application has enough bugs (and not really mobile friendly)

What recommendations would you give to someone considering this product?

Use educational courses, like "Jira and Confluence 101" to solve all the questions you'll face in the very beginning of your work with Jira If we speak about implementing Jira, scrum master is a good choice of driving all the processes

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hugo N.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Great tool highly customizable to your needs

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

In general, Jira adapts to different needs. Although it's highly effective in software industries, I've seen that it can help companies from different markets regarding their projects. It provides a great task management and tracking. This allow you to also identify the pain points of your projects with ease. Reporting is also quite good for any company to see the evolution of the different in progress projects and adapt the way these evolve during time by adjusting the workflows based on users/projects/company requirements.

What is your favorite aspect of this product?

How customizable it is. Due to the large marketplace it has, missing features can be easily be incorporated through plugins/apps, enhancing the capabilities of the application.

What do you dislike most about this product?

There are some features that can be improved. Permission Schemes, for example, could be improved by giving a better handling over the permissions (bulk change is a missing feature that could be quite useful) IN general, there aren't many things I dislike about Jira and the tool is always evolving. Unfortunately, some issues/bugs/features, take quite some time to be fixed or implemented.

What recommendations would you give to someone considering this product?

Try Jira Cloud first as you can get a free trial version and even a free cloud instance for up to 10 users. If you like it, you can either consider stay on Cloud version or move to DC.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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