What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
88 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Reporting
Document Management
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
Jira Reviews
Avi M.
- Role: Finance
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted May 2024
Higher barrier to entry
Likeliness to Recommend
What differentiates Jira from other similar products?
Issue management is superior
What is your favorite aspect of this product?
Tracks bugs and issues instantly and resolves in no time.
What do you dislike most about this product?
It is only focused on software development and engineering
What recommendations would you give to someone considering this product?
It might not be the best fit for all teams!
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Michael F.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted May 2024
Nice features but usability is not good enough
Likeliness to Recommend
What differentiates Jira from other similar products?
It has good features but it has not a real USP.
What is your favorite aspect of this product?
It has good cost and budget tracking.
What do you dislike most about this product?
It is very complicated to use and people lose a lot of time.
What recommendations would you give to someone considering this product?
Only use it in a highly technical enviroment.
Pros
- Reliable
- Helps Innovate
- Respectful
- Includes Product Enhancements
Cons
- Leverages Incumbent Status
- Less Productive
- Less Inspiring
Harshal K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Great product ,Defect tracting is easy,
Likeliness to Recommend
What differentiates Jira from other similar products?
Easily operational no complex at all to use.
What is your favorite aspect of this product?
Easy to use, Great product , save much time for tracking user stories and defects.
What do you dislike most about this product?
Speed should be better and Idle time should increase.
What recommendations would you give to someone considering this product?
Easy to use, Great product , save much time for tracking user stories and defects.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing