What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
2
Since last award
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Voice or Text Input
Scheduled Availability
Integration With CRM
Application Programming Interface
Personalized Service
Leads Generation
Knowledgebase
Learning and Adaptability
Workflow Processing
Multi-channel
Translation
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Vendor Support
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Intercom Reviews
Katelyn S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
The software is simple to get started.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom features are easy and easy to manipulate.
What is your favorite aspect of this product?
For the beginners to get used to Intercom functionalities is quite simple.
What do you dislike most about this product?
Great solution with no configuration issues.
What recommendations would you give to someone considering this product?
Functional tool and the tool options allows the adjustment of their functionalities and their training is very reliable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Hannah C.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Powerful workflow processing Tool.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Translation capability with this tool.
What is your favorite aspect of this product?
The tool ability on productive generation of leads the CRM support.
What do you dislike most about this product?
No problem with the platform functions.
What recommendations would you give to someone considering this product?
I can say the tool is the easy tool to set and also a great Application programming solution with easy clean interface.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ning L.
- Role: Consultant
- Industry: Technology
- Involvement: Initial Implementation
Submitted Nov 2020
Flexible screen sharing platform.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Effective tool integration with other tools like HubSpot.
What is your favorite aspect of this product?
The ability to instantly send targeted massages, smooth chatting to customers.
What do you dislike most about this product?
I dislike nothing, so far so good.
What recommendations would you give to someone considering this product?
Intercom offers its user the nice communication channel with their customers, email marketing and lead management is also nice with the tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing