What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
3
Since last award
95 Plan to Renew
7
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Enables Productivity
- Includes Product Enhancements
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Surveys and Polling
Onboarding Workflow Management
Centralized Note Taking
CRM Integration
Account Health Tracking
Onboarding Portal
Reporting and Analytics
Customer Scorecards
Onboarding Collateral Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Vendor Support
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Intercom Reviews
Achyut P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2024
"Simple and effective!"
Likeliness to Recommend
What differentiates Intercom from other similar products?
Conversational Engagement: Intercom's Natural Approach to Customer Communication Unified Hub: Managing Messaging, Chat, and Support in One Platform Customer Intelligence: Understanding and Personalizing Interactions
What is your favorite aspect of this product?
Integration Flexibility: Seamlessly Connecting with Third-Party Tools Scalability for All: From Startups to Enterprises, Intercom Grows with You Intuitive UI: User-Friendly Interface for Enhanced Interactions
What do you dislike most about this product?
Lack of back office tickets tool
What recommendations would you give to someone considering this product?
The ability send macros and allowing Resbot to attempt to answer our customer supports most common questions is great as this allows us to spend more time with customers who need that extra help.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Marcell C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
All-in-one Inbox Tool for Client Communication
Likeliness to Recommend
What differentiates Intercom from other similar products?
The customization options, the features, and overall product availability.
What is your favorite aspect of this product?
Intercom is super easy to use; once you get the hang of it, Not to mention to customization options.
What do you dislike most about this product?
The pricing and it does not include all beneficial aspects of the product in the cheaper plans.
What recommendations would you give to someone considering this product?
Start slowly and test it to make sure if fits your needs before committing, but overall its a super software!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Generous
- Less Friendly Negotiation
Sai R.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2023
Supercharges Customer Experiences
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is an amazing product, it is very intuitive, and easy to use! The support team is very helpful and responsive to help troubleshoot. The product is very innovative and sophisticated and solves business needs.
What is your favorite aspect of this product?
The AI features add value and enriches customer experiences. Customer satisfaction has exponentially grown using Intercom.
What do you dislike most about this product?
The product is very sophisticated and there is not much to dislike about Intercom
What recommendations would you give to someone considering this product?
Highly recommend using the product to improve customer experiences and increase customer satisfaction
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features