Intercom

What differentiates Intercom from other similar products?

Intercom provides a feature-set that is unmatched by any helpdesk platform. Features like no-code mobile carousels, two-way sms customer engagement, product customer tour functionality and so on, are unique to the Intercom platform.

What is your favorite aspect of this product?

Mobile carousels is one feature on Intercom which our team has taken full advantage of to high success. Through Carousels, we are successfully connecting with customers and users of our product apps. at specific junctures in the course of using our apps. Intercom's mobile carousels has helped to highlight new features to app. users , acted as a guide to sales prospect to signup to our service and so on. One of the best part of this feature for us as a team , is that we have been able to customize it to target specific types of customers to great success.

What do you dislike most about this product?

With platforms like Intercom, which is extremely feature-rich , there is always the propensity for it to be overwhelming for inexperienced users. On a second note, I believe that Intercom's support can be a lot more responsive to queries and enquiries. Slow paced responses to customers is not very worthy of a team providing a customer success software.

What recommendations would you give to someone considering this product?

Intercom is great for engaging customers and for efficiently managing general customer interaction, in a way that is simply unmatched by any platform that I know about at this time.

What differentiates Intercom from other similar products?

Intercom is very simple to use, with many useful features and easy integration to your client and backend systems.

What is your favorite aspect of this product?

Mobile chat is super useful with push notifications and built-in bots

What do you dislike most about this product?

Pricing is based on active users and seats, which means that payment is increasing significantly as your company grows.

What recommendations would you give to someone considering this product?

Do proper long-term cost estimates based on your expected number of users and seats.

What differentiates Intercom from other similar products?

It's entertaining to use; I enjoy reading what other people are penning; I can quickly and simply add notes and articles; I can create my own bots; although, these features are currently broken; I can create and share banners, posts, and chats; and so much more.

What is your favorite aspect of this product?

The setup and operation of Intercom need no technical knowledge or effort. It's a cheap, fast, and simple way to keep in touch with your clients and prospects.

What do you dislike most about this product?

No significant gripes here; Intercom is helping us save a lot of time and we couldn't be happier. We now use an integration to provide phone assistance, however it would be ideal if Intercom could handle this on its own.

What recommendations would you give to someone considering this product?

Intercom works wonderfully for instant messaging and in businesses that require prompt assistance. Great for brief SLAs when a rapid reaction is expected. Fantastic method of gaining access to the papers and frequently asked questions. To sum up, a comprehensive network of aid