What is InMoment Experience Intelligence?
The InMoment Experience Hub empowers your organization to act quickly and wisely to improve your customers’ experiences—and your bottom line.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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74 Likeliness to Recommend
87 Plan to Renew
62 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love InMoment Experience Intelligence?
Pros
- Caring
- Respectful
- Client Friendly Policies
- Fair
Cons
- Inhibits Innovation
- Commodity Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Alerts
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Questionnaire Design/Survey Builder
Data Visualization
Sentiment Analytics
API Framework
Text Analytics
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
InMoment Experience Intelligence Reviews
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Sep 2022
The UX could improve. It gets the job done.
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Caring
- Respectful
Cons
- Commodity Features
- Inhibits Innovation