What is InMoment Experience Intelligence?
The InMoment Experience Hub empowers your organization to act quickly and wisely to improve your customers’ experiences—and your bottom line.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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74 Likeliness to Recommend
87 Plan to Renew
62 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love InMoment Experience Intelligence?
Pros
- Caring
- Respectful
- Client Friendly Policies
- Fair
Cons
- Inhibits Innovation
- Commodity Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Alerts
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Questionnaire Design/Survey Builder
Data Visualization
Sentiment Analytics
API Framework
Text Analytics
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
InMoment Experience Intelligence Reviews
Munawar A.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Oct 2022
Fantastic product
Likeliness to Recommend
What differentiates InMoment Experience Intelligence from other similar products?
Affordable
What is your favorite aspect of this product?
User friendly
What do you dislike most about this product?
Complexity
What recommendations would you give to someone considering this product?
Nice product
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Effective Service
Sukaina B.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Initially a bit intimidating but now i love it.
Likeliness to Recommend
What differentiates InMoment Experience Intelligence from other similar products?
Reliability, speed, uniquenss
What is your favorite aspect of this product?
User friendly for people who are low tech.
What do you dislike most about this product?
So many features sometimes can be confusing
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Hira F.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Oct 2022
Must try. Great addition
Likeliness to Recommend
What differentiates InMoment Experience Intelligence from other similar products?
Support and new features
What is your favorite aspect of this product?
Detailed Analytics
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Must use this once
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service