What is IBM Maximo?
Keep critical assets operating at maximum efficiency with Maximo and IoT
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love IBM Maximo?
Pros
- Respectful
- Reliable
- Trustworthy
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Technician Administration
Reporting
Integration With IT Tools
Multi Device Capability
Integrated Knowledge Management
End User Self Serve
End User Support Solutions
Service Catalog
Multi-Site Functionality
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Ease of Customization
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Also Featured in...
IBM Maximo Reviews
Usama T.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2024
The product that supports business to achieve targ
Likeliness to Recommend
What differentiates IBM Maximo from other similar products?
It is easy to learn and adaptive for end user
What is your favorite aspect of this product?
Integration of data
What do you dislike most about this product?
Sometimes UI
What recommendations would you give to someone considering this product?
Go for it
Pros
- Efficient Service
- Inspires Innovation
- Respectful
- Client Friendly Policies
Prajual P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2023
IBM Control Desk - Simplifying IT Service Mastery
Likeliness to Recommend
What differentiates IBM Maximo from other similar products?
IBM Control Desk is really cool because it works like a helper that follows a set of smart rules called ITIL. These rules are like a guidebook that helps us manage IT services in a clear and organised way.
What is your favorite aspect of this product?
The self-service portal is like a helpful tool that lets users ask for help or tell about problems by themselves. This makes things easier for them and takes some tasks off the IT team's hands.
What do you dislike most about this product?
To keep IBM Control Desk working well, it needs regular check-ups and updates. This might mean extra work for the IT team.
What recommendations would you give to someone considering this product?
Look at what other people have said about using IBM Control Desk. Their experiences can give you a better idea of how good it is and help you decide if it's right for you.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Caring
Robin Y.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2023
Taking Control with IBM Control Desk.
Likeliness to Recommend
What differentiates IBM Maximo from other similar products?
It can improve productivity and performance, increase transparency into workflows, and manage IT assets and services across multicloud environments. With IBM Control Desk, we can easily track authorized and deployed assets, monitor their configuration and maintenance status, and enable self-service and automated service management
What is your favorite aspect of this product?
One of the benefits of IBM Control Desk is its ease of use and customization. Its user-friendly interface allows us to create our own service desk and customize filters for better results. Moreover, it offers various reporting options to keep an eye on the performance of employees handling service requests and managing encounters.
What do you dislike most about this product?
IBM Control Desk may require some additional effort to integrate with other tools and might need expert assistance during implementation.
What recommendations would you give to someone considering this product?
IBM Control Desk is an effective tool for managing IT assets and services, evaluating their performance, and addressing complex IT-related challenges. Its data gathering and monitoring capabilities are commendable, and it can adapt itself to multiple scenarios once it's properly configured.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service