What is IBM Maximo?
Keep critical assets operating at maximum efficiency with Maximo and IoT
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love IBM Maximo?
Pros
- Respectful
- Reliable
- Trustworthy
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Technician Administration
Reporting
Integration With IT Tools
Multi Device Capability
Integrated Knowledge Management
End User Self Serve
End User Support Solutions
Service Catalog
Multi-Site Functionality
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Ease of Customization
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
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IBM Maximo Reviews
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Jan 2021
Easy to use and Fantastic product
Likeliness to Recommend
Pros
- Efficient Service
- Security Protects
- Reliable
- Performance Enhancing
Ben B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Overall a very robust tool for IT asset management
Likeliness to Recommend
What differentiates IBM Maximo from other similar products?
Cloud based control desk tool that provides an automated service management set of tools with robust service desk capabilities.
What is your favorite aspect of this product?
What I like best about the software is that the service request management gives us users an efficient service desk for handling service requests and managing incidents.
What do you dislike most about this product?
I wish additional reporting capabilities were implemented
What recommendations would you give to someone considering this product?
IBM Control Desk is perfect for any business considering the need to utilize an efficient service desk that handles service requests and manages encounters. It is very user friendly and you can customize your own service desk easily.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2020
Best in the field (and it's not even close)
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Effective Service