IBM

IBM Cloud Pak for Business Automation

8.5 /10

What is IBM Cloud Pak for Business Automation?

IBM® Business Process Manager is a full-featured, consumable business process management (BPM) platform designed for faster time to deployment. It includes tooling and run time for process design, execution, monitoring and optimization of business processes.

Company Details

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Awards & Recognition

IBM Cloud Pak for Business Automation won the following awards in the Business Process Management category

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4 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

IBM Cloud Pak for Business Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Cloud Pak for Business Automation.

86 Likeliness to Recommend

94 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Cloud Pak for Business Automation?

13% Negative

0% Neutral

87% Positive

Pros

Respectful
Trustworthy
Inspires Innovation
Client Friendly Policies

Feature Ratings

Average 83

Process Management

Business Rules Management

BPM Workflow and Approvals

Deployment

Process Monitoring and Optimization

Process Modelling and Design

Knowledge and Document Management

Process Simulation and Execution

Form and Report Building

Collaboration

Analytics and Reporting

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

IBM Cloud Pak for Business Automation Reviews

Randy A.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Great process automation tool

Likeliness to Recommend

10 /10

What differentiates IBM Cloud Pak for Business Automation from other similar products?

Automation of processes. Reducing work done manually. Very good in load balancing.

What is your favorite aspect of this product?

Distribution of work removing idle resources. Integration with other resources is very easy. Very efficient and effective.

What do you dislike most about this product?

Sometimes it is slow. Installation process is complicated. The documentation is not clearly outlined.

What recommendations would you give to someone considering this product?

this is the best system for process automation and workflow management.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Robert H.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

IBM BPM for enterprise automation

Likeliness to Recommend

9 /10

What differentiates IBM Cloud Pak for Business Automation from other similar products?

IBM Business Process Manager has robust work performance features than on PPM tools, which has less effective tools.

What is your favorite aspect of this product?

IBM Business Process Manager is a complete Business process management tool with OD manager for business rules management and CASE manager for case management.

What do you dislike most about this product?

IBM Business Process Manager has enrichment of tools, that seems ti be daunting to customize all without hiring third-party consultants or relying to vendor customer support.

What recommendations would you give to someone considering this product?

I would recommend this PBM system to all businesses looking forward to enhance CASE andOD management.

Pros

Continually Improving Product
Trustworthy
Inspires Innovation
Respectful

Ahmed H.

Role: Operations
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2021

good and powerful product

Likeliness to Recommend

8 /10

What differentiates IBM Cloud Pak for Business Automation from other similar products?

its workflow tool contain all features the we need

What is your favorite aspect of this product?

UI is made using bootstrap it is very good

What do you dislike most about this product?

for attachment documents in the flow it is not working correct

What recommendations would you give to someone considering this product?

to work and mad many flows that will increase his knowledge

Pros

Continually Improving Product
Reliable
Unique Features
Caring

Most Popular IBM Cloud Pak for Business Automation Comparisons

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IBM Cloud Pak for Business Automation

What is IBM Cloud Pak for Business Automation?

Company Details

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Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

IBM Cloud Pak for Business Automation Ratings

86 Likeliness to Recommend

94 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love IBM Cloud Pak for Business Automation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

IBM Cloud Pak for Business Automation Reviews

Randy A.

Great process automation tool

Likeliness to Recommend

Pros

Robert H.

IBM BPM for enterprise automation

Likeliness to Recommend

Pros

Ahmed H.

good and powerful product

Likeliness to Recommend

Pros

Most Popular IBM Cloud Pak for Business Automation Comparisons

Oracle Business Process Management

CMW Platform

SAP Business Workflow

Airtable

Pega BPM

Kissflow

1
Since last award

1
Since last award

Feature Ratings

Process Management

Business Rules Management

BPM Workflow and Approvals

Deployment

Process Monitoring and Optimization

Process Modelling and Design

Knowledge and Document Management

Process Simulation and Execution

Form and Report Building

Collaboration

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support