What is HubSpot Service Hub?
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
98 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Agent Collaboration
Analytics and Reporting
Mobile Customer Care
Customer Service Workflow Management
Intelligent Search
Multi Channel Support
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
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HubSpot Service Hub Reviews
Abhishek K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Good CRM solution , Better go for trial first.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Simple and Intuitive UI
What is your favorite aspect of this product?
Ability to customise fields according our needs
What do you dislike most about this product?
None , satisfied with the product
What recommendations would you give to someone considering this product?
Get the unpaid trail first , use it for couple of weeks to be sure if this suits your business.
Pros
- Over Delivered
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Michael A.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2024
"Fantastic product!"
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub emphasizes the entire customer journey, integrating with other HubSpot products like CRM and marketing tools. This allows businesses to connect customer service interactions with marketing efforts and sales pipelines.
What is your favorite aspect of this product?
Integration with HubSpot CRM provides a centralized view of customer data, interactions, and history, empowering service agents to deliver more personalized and efficient support.
What do you dislike most about this product?
If your customer acquisition strategy relies heavily on outbound tactics like cold calling, HubSpot Service Hub's focus on inbound marketing might not be the best fit.
What recommendations would you give to someone considering this product?
Consider your current company size and potential future growth to ensure the platform can scale with your needs.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Effective Service
Gina G.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
Service Hub offers an easy-to-use knowledge base
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Our ability to manage cases originating from multiple sources was greatly improved by using HubSpot. Its many useful features, such as customer survey forms and seamless ticket ownership management, greatly improved our efficiency in responding to customer queries and issues.
What is your favorite aspect of this product?
One thing I enjoy is that my team can still use Tickets without having to purchase individual Support seats. You can integrate the HubSpot user interface with ease. With Service Hub, I have a powerful and easy-to-use tool to create and update material visible to clients. The AI writing assistance is fantastic. With this, I can easily transform my bullet points into paragraphs with minimal effort.
What do you dislike most about this product?
The merging feature is the only aspect of HubSpot that I don't find appealing. The way it copies the content of an existing ticket and pastes it into a new parent ticket without even deleting the old one is annoying.
What recommendations would you give to someone considering this product?
With HubSpot, our company can see the big picture when it comes to customer concerns. Controlling which problems need the most attention is now considerably easier. We can re-track those emails better with this method, especially since we know that each of our inboxes may also contain messages from other people, most of which are not from support.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Saves Time