What is Hootsuite Social Media Management Enterprise?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
91 Plan to Renew
3
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management Enterprise?
Pros
- Efficient Service
- Respectful
- Saves Time
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Collaboration
Competitor Tracking
Visual Analytics
Dashboards and Reporting
Publishing
Audience Segmentation
Influencer Identification
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Availability and Quality of Training
Quality of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
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Hootsuite Social Media Management Enterprise Reviews
Susan D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
Disappointing Features but Great Customer Service
Likeliness to Recommend
What differentiates Hootsuite Social Media Management Enterprise from other similar products?
Greatest customer service.
What is your favorite aspect of this product?
The price is fair for the features and easy to collaborate in the program.
What do you dislike most about this product?
Definitely lacking in features all around. Needs improvement on offerings for all social media channels and interaction options need upgrading.
What recommendations would you give to someone considering this product?
If social media is not crucial for your role/business, then their limited features won't be a bother for you and this tool is perfect.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Cons
- Less Productive
- Less Performance Enhancing
- Commodity Features
Arnold W.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2021
There is no better way to organize posts
Likeliness to Recommend
What differentiates Hootsuite Social Media Management Enterprise from other similar products?
I have used several platforms that offer very similar services but none have been as accessible and easy to use as Hootsuite, since it has a very friendly platform or interface to handle and use it, learning how to place dated publications is very easy and make an adjustment when and how we want it to go out no matter how long
What is your favorite aspect of this product?
His way of working has been among the best programmers of publications for social networks, which implies a great advance in his work, a page that is responsible for always being at the forefront and offering new options for its clients and a technical support trained to Any questions about Hootsuite Social Media Management Enterprise, it is a very capable platform of everything.
What do you dislike most about this product?
But since not everything is always good, Hootsuite Social Media Management Enterprise sometimes closes unexpectedly, and also what seems a bit out of place are the plans, they should be a little cheaper or a little more flexible, even offer better offers so that we can have more relevance and improvements in your sales and better satisfied customers
What recommendations would you give to someone considering this product?
Since I discovered this platform, my way of handling social networks has totally changed, it is easier, more organized, very methodological, more detailed and of course segmented, the best of all is to be able to make a whole schedule of publications and be able to go to rest or on vacation even. It is undoubtedly a service that causes you to use it.
Pros
- Performance Enhancing
- Unique Features
- Effective Service
- Inspires Innovation
Amin L.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jun 2021
Strategic Tool for planning, creative & execution
Likeliness to Recommend
What differentiates Hootsuite Social Media Management Enterprise from other similar products?
Hootsuite gives you power to visualize the competition and plan your social media presence profoundly with tools like planning, team management, workflow, creatives through canva, ads management and analytics. It also get you communicate within the app and keep check on trends and events.
What is your favorite aspect of this product?
My favorite tool was I can see all the analytics and posts at one place.
What do you dislike most about this product?
I think one of the missing part is competitor analysis to further extend.
What recommendations would you give to someone considering this product?
If you have few social media profile then Hootsuite will serve your as pro. You can plan, create, publish and monitor the social media post like a PRO
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing