What is Highspot?
Highspot is the sales enablement platform that reps love. We empower companies to elevate customer conversations that drive strategic growth. Our intuitive platform combines intelligent content management, training, contextual guidance, customer engagement, and actionable analytics. Go-to-market teams use Highspot to deliver a unified buying experience that increases revenue, customer satisfaction, and retention.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Highspot?
Pros
- Reliable
- Fair
- Acts with Integrity
- Friendly Negotiation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Sales Collateral Management
Intelligent Search
Application Integration
Collaboration
Onboarding and Training
Multi Device Capability
Next-Best-Action Recommendations
Content Analytics and Scoring
Vendor Capability Ratings
Vendor Support
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Highspot Reviews
Christopher R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
Very solid CMS though the LMS not impressive
Likeliness to Recommend
What differentiates Highspot from other similar products?
Overall, Highspot's ease of use, deep analytics, training and coaching tools, and integration capabilities make it a highly effective sales enablement platform that stands out from other similar products.
What is your favorite aspect of this product?
Highspot's CMS is highly intuitive and user-friendly, allowing teams to quickly find, customize, and share content with prospects. The platform also offers advanced search functionality to ensure reps have the content they need when they need it.
What do you dislike most about this product?
I think they have some real work to do on their LMS as it doesn't nearly come close to other competitors in the market. They have also increased the price point for the CMS so much so that it has become a bit debatable as to whether it's actually worth it's price of admission.
What recommendations would you give to someone considering this product?
I would say given the price point and depending on your specific needs, don't be afraid to check out competitors; however, strictly speaking on the front of a CMS, this is a very solid product on the market. That being said, from our perspective if you can lock them in at a lower price point as we did they are willing to work with you in that range of pricing that you were already paying compared to the astronomically higher $$ that they want now. I'm just not sure the bang is worth the buck personally.
Pros
- Respectful
- Generous Negotitation
- Friendly Negotiation
- Reliable
Sam C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
A simple way to build trust with customers
Likeliness to Recommend
What differentiates Highspot from other similar products?
It was the best option we found in the market, taking into account the cost of your license and the set of tools that come with the Highspot platform, this platform has brought us great growth thanks to automate a large number of functions that at the time had to be done manually.
What is your favorite aspect of this product?
It is a platform with a relatively simple and intuitive interface. It has tools for secure storage that can be modified if necessary, and you can store files in multiple formats, including links to external websites. Highspot is a visual platform with several search options, though they are only effective if you remember a keyword for your need. We love being able to specifically gather content to send to a client and then see what content they have read and how much time they have spent on each page so that we can strategize for future conversations about the content sent to them.
What do you dislike most about this product?
One disappointment is that the Highspot platform does not have a social chat service where you can discuss a document, nor do I have the option to send a specific message to multiple people.
What recommendations would you give to someone considering this product?
Thanks to the tracking that we have been able to have of the users that go through our websites, we have implemented more efficient strategies that have brought more effective results. It is now okay with the file size sent to a client by email since we have the tools that Highspot gives us. In this way, we have greatly improved the interaction and communication with our clients and have had the opportunity to provide more meaningful and productive future business conversations.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Beaux L.
- Role: Operations
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Apr 2023
A must for enablement!
Likeliness to Recommend
What differentiates Highspot from other similar products?
The variety of features ranging from the Pitch feature to the courses.
What is your favorite aspect of this product?
The course feature has been a delight to teach our team.
What do you dislike most about this product?
Nothing really, migrating over all the data.
What recommendations would you give to someone considering this product?
Make sure you have a variety of documents and data before considering.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity